Why are videos not playing in Microsoft Edge
Jul 27, 2025 am 01:23 AMThe inability to play videos in Microsoft Edge is usually caused by several common reasons, which can be solved by the following steps: 1. Browser extension interference, try to temporarily disable all extensions to troubleshoot problems; 2. Browser or media codec is outdated, check Edge and system updates to ensure the latest; 3. Hardware acceleration issues, turn off hardware acceleration in settings and test whether it improves; 4. Cache and cookies conflict, clearing caches and cookies in browsing data helps restore playback functions. Trying these methods in order usually solves most video playback problems.
Videos not playing in Microsoft Edge can be frustrating, especially when you're trying to watch something important or just want to relax with a quick clip. There are several common reasons this happens, and most of them have straightforward fixes.

1. Browser Extensions Interfering
One of the more common causes is browser extensions — especially ad blockers or privacy tools — interfering with video playback. These add-ons sometimes block scripts or elements that are necessary for videos to load properly.
- Try disabling all extensions temporarily:
- Go to Settings > Extensions
- Toggle off each one or click "Remove from Edge" temporary
- Reload the page and see if the video plays
If it works after disabling extensions, re-enable them one by one to find the culprit.

2. Outdated Browser or Media Codecs Missing
Edge relies on up-to-date components and supported media formats. If your browser is out of date or certain codecs aren't available, videos won't play.
- Make sure Edge is updated:
- Go to Settings > About Microsoft Edge , and it will check for updates automatically
- Also, ensure your operating system is up to date — Windows updates often include media-related improvements
Some websites use specific formats like H.264 or VP9. If your system doesn't support those, videos might not load at all or buffer endlessly.

3. Hardware Acceleration Issues
Hardware acceleration helps browsers use your GPU to play videos more smoothly. But sometimes, it can cause problems instead of solving them — especially if your graphics drivers are outdated or incompatible.
You can try turning hardware acceleration off:
- Go to Settings > System > Performance
- Toggle off Use hardware acceleration when available
- Restart the browser and test video playback again
If this helps, you may want to update your graphics drivers or keep hardware acceleration disabled.
4. Cache and Cookies Causing Conflicts
Sometimes corrupted cache or cookies can prevent videos from loading properly, especially on sites you visit frequently like YouTube or Netflix.
Try clearing browser data:
- Go to Settings > Privacy, search, and services
- Under "Clear browser data," choose Cached images and files and cookies and site data
- Clear data and reload the video page
This doesn't fix every issue, but it's a quick step worth trying before diving into deeper troubleshooting.
Most of the time, videos not playing in Edge come down to a few predictable issues — extensions, outdated software, or settings conflicts. Start with the simplest fixes first, like disabling extensions or clearing cache, then move to more involved steps like updating drivers or resetting browser settings. It's usually something manageable, even if it's annoying.
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