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Home Common Problem What should I do if Windows cannot find the certificate?

What should I do if Windows cannot find the certificate?

Oct 17, 2023 am 11:30 AM
windows ssl certificate

Solution: 1. Check whether the certificate is installed correctly; 2. Check the integrity of the certificate chain; 3. Check the revoked status of the certificate; 4. Check the permission settings of the certificate storage area; 5. Update the operating system and app.

What should I do if Windows cannot find the certificate?

You can try the following methods to solve the problem that Windows cannot find the certificate:

  1. Check whether the certificate is installed correctly: Open Certificate Manager and check that the certificates are installed correctly in the user certificate store and computer certificate store. If the certificate is not installed or has expired, reinstall or update the certificate.

  2. Check the integrity of the certificate chain: Make sure that all certificates in the certificate chain are installed correctly and that the certificate chain is in the correct order. If there is a problem with the certificate chain, you can try to re-download the certificate chain or contact the certificate authority to obtain the latest certificate chain.

  3. Check the certificate revocation status: Contact the certificate authority to confirm the certificate status. If the certificate is revoked, reapply or renew the certificate.

  4. Check the permission settings of the certificate storage area: Open the certificate manager, check whether the permission settings of the certificate storage area are correct, and ensure that the certificate storage area is not damaged.

  5. Update operating system and applications: Make sure the operating system and applications have been updated to the latest versions, or try using a different version of the operating system or applications.

Summary:

When the Windows system cannot find the certificate, it may be because the certificate is not installed, the certificate chain is incomplete, the certificate is revoked, there is a problem with the certificate storage area, or Caused by operating system and application issues. Solutions include reinstalling the certificate, updating the certificate, checking the integrity of the certificate chain, contacting the certification authority to confirm the certificate status, checking the permission settings of the certificate storage area, and updating the operating system and applications.

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