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Microsoft’s push to get users onto Windows 11
Home Computer Tutorials Troubleshooting Microsoft shows Windows 11 upgrade pop-up on Windows 10, but it stops responding

Microsoft shows Windows 11 upgrade pop-up on Windows 10, but it stops responding

Aug 02, 2025 am 12:24 AM

Microsoft shows Windows 11 upgrade pop-up on Windows 10, but it stops respondingMicrosoft is set to discontinue support for Windows 10 on October 14, 2025, and has been actively encouraging users to transition to Windows 11. However, some users have reported a peculiar issue: while using Windows 10, a full-screen banner appears urging them to upgrade—only for the notification itself to crash immediately after loading.

This pop-up, labeled “Start planning for Windows 10 end of support,” was recently introduced by Microsoft to remind users that support for Windows 10 will officially end in October 2025. After this date, the operating system will no longer receive updates or security patches. Microsoft also suggests using Windows Backup to transfer personal files and smoothly migrate to Windows 11.

Microsoft shows Windows 11 upgrade pop-up on Windows 10, but it stops responding

In an ironic twist, the very alert designed to push users toward upgrading appears to be flawed. As seen in a screenshot posted on X and later highlighted by Windows Latest, the full-screen notification freezes and becomes unresponsive. When this happens, an error message pops up stating, “Reusable UX Interaction Manager is not working.”

The Reusable UX Interaction Manager (RUXIM) is a background component responsible for managing reusable UI elements across various Windows applications. It seems this system process is also tasked with displaying critical upgrade notifications on Windows 10, including end-of-life warnings.

Microsoft shows Windows 11 upgrade pop-up on Windows 10, but it stops responding

There are several potential causes for the RUXIM crash, such as temporary system glitches, poor internet connection, damaged system files, or outdated update components. The irony is hard to miss—Microsoft’s own tool meant to guide users toward a more secure OS version is itself malfunctioning and may discourage upgrades.

Microsoft’s push to get users onto Windows 11

So, what happens if users ignore the “Start planning” alert and continue using Windows 10 past 2025? They’ll need to purchase Extended Security Updates (ESUs), which cost at least $30 per year, to keep receiving critical security fixes.

Without these paid updates, devices will remain exposed to emerging security vulnerabilities and cyber threats. Microsoft’s campaign—using persistent pop-ups—is clearly aimed at steering users toward Windows 11, which remains a free upgrade for compatible Windows 10 devices.

Microsoft shows Windows 11 upgrade pop-up on Windows 10, but it stops responding

Despite the aggressive messaging and looming deadline, Windows 10 continues to dominate the market. According to StatCounter data, Windows 10 holds a global market share of 65.82%, while Windows 11 trails behind at 29.81%. This indicates that many users are still reluctant to make the switch, even with Microsoft’s promotional efforts.

Microsoft shows Windows 11 upgrade pop-up on Windows 10, but it stops responding

Ultimately, the options are clear: either upgrade to Windows 11 or pay for continued security updates on Windows 10.

Returning to the crashing banner issue—it’s not affecting all users, but rather a limited bug. Still, it could hinder Microsoft’s goal of a smooth transition. The company is expected to roll out a fix soon.

In the meantime, affected users can try basic troubleshooting steps such as rebooting the device, scanning and repairing corrupted system files using built-in tools, or resetting Windows Update components manually.

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