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Table of Contents
Check mouse driver and software support
Test whether the side key is recognized by the system
Clean or check the physical mouse buttons
Home Computer Tutorials Troubleshooting how to fix mouse side buttons not working

how to fix mouse side buttons not working

Aug 01, 2025 am 05:11 AM

The inability to work on the mouse side keys are usually caused by driver, setup, or hardware problems. 1. Check and update the mouse driver, update or reinstall the driver through the device manager; 2. Install official supporting software such as Logitech G HUB or Razer Synapse to support the key function and detect the device status; 3. Confirm whether the key mapping is correct in the software, and reset the configuration if necessary; 4. Use MouseTester and other tools to test whether the side key is recognized by the system and determine whether it is a driver or a hardware problem; 5. Try to connect the mouse to other computers to test to eliminate interference with the original computer settings; 6. Clean the side key contacts to remove dust to ensure good contact; 7. Disassemble the mouse to check the key structure to confirm whether there is loose, broken or micro-move damage; 8. Adjust the usage habits to avoid further damage caused by force. The troubleshooting should start with simple steps and gradually deepen, and most problems can be solved through setting adjustments.

how to fix mouse side buttons not working

The mouse side keys do not work, usually due to driver, setup or hardware problems. The direct reason may be that the system cannot recognize the key, or it may be that the key itself is damaged.

how to fix mouse side buttons not working

Check mouse driver and software support

The side keys of many mice rely on drivers to work properly, especially high-end mice from brands such as Logitech and Razer.

  • Update or reinstall the driver:
    You can check whether the mouse device has an exclamation mark through the Device Manager, right-click and select "Update Driver" or uninstall and let the system automatically reinstall.

    how to fix mouse side buttons not working
  • Install the official supporting software:
    For example, Logitech G HUB or Razer Synapse, these software can not only customize the key function, but also detect whether the device is correctly recognized.

  • Confirm whether there is an error in the key mapping:
    Sometimes, although the side keys can be triggered, they are mapped into other functions (such as forward/back) and can be reset or reconfigured in the software.

    how to fix mouse side buttons not working

Test whether the side key is recognized by the system

Sometimes the keys are not recognized at the system level, rather than the mouse being broken.

  • Use the tool to test whether the keys are triggered:
    You can use an online tool like MouseTester to see if there is any response when clicking the side key. If there is a digital beating, it means the system has identified it; if not, it may be a driver or registry problem.

  • Try testing on different computers:
    If you can recognize the side key by changing a computer, you can basically confirm that there is something wrong with the original computer's settings or driver.


Clean or check the physical mouse buttons

If the software and driver are fine, it may be that the physical keys are poorly contacted or damaged.

  • Clean the key contacts:
    There may be dust inside the mouse side keys, resulting in poor contact. You can use a cotton swab to dip it in alcohol to gently wipe the metal contacts at the bottom of the button.

  • Check whether the buttons are loose or broken:
    Remove the mouse case and see if the side keys fall off, get stuck or the spring fails. If the mechanical structure is damaged, the parts or the entire mouse may need to be replaced.

  • Pay attention to usage habits:
    Frequently pressing the side keys may cause micro movement damage. It is recommended to adjust the grip position or use software to reduce mist touch.


Basically, these are the investigation directions. Start with the simplest one, such as changing the computer to test, cleaning up dust, and then diving into the driver and software settings. In most cases, it is not a big problem, it is just that the settings are not adjusted properly.

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