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Table of Contents
Check the Basics First
Run the Built-in Printer Troubleshooter
Clear the Print Queue and Restart the Spooler Service
Reinstall or Update the Printer Driver
Home System Tutorial Windows Series How to troubleshoot printer issues on Windows?

How to troubleshoot printer issues on Windows?

Jul 26, 2025 am 12:42 AM

To resolve printer problems on Windows, follow these steps: First, check whether the printer is turned on, connected normally, with paper and ink, and set it as the default device; second, run the built-in printer troubleshooting tool in Windows; then clear the print queue and restart the printing background processing service; finally reinstall or update the printer driver. Most printer problems can be solved by performing these steps in turn.

How to troubleshoot printer issues on Windows?

Printer problems on Windows can be frustrating, especially when you're in the middle of something important. The good news is, most issues have straightforward fixes once you know where to look. Here's how to get your printer working again without pulling your hair out.

How to troubleshoot printer issues on Windows?

Check the Basics First

Before diving into complicated troubleshooting steps, make sure the simple stuff is covered:

  • Is the printer turned on? Seems obvious, but it's easy to overlook.
  • Is it connected properly? Check USB cables or make sure it's on the same Wi-Fi network if wireless.
  • Is there paper and ink? Sometimes the issue isn't with Windows at all — the printer might just be out of supplies.
  • Is it set as default? Go to Settings > Bluetooth & devices > Printers & scanners, and click your printer, then "Set as default".

Also, try printing a test page directly from the printer's menu if available. This helps figure out whether the problem is with the printer itself or your computer.

How to troubleshoot printer issues on Windows?

Run the Built-in Printer Troubleshooter

Windows has a built-in tool that can automatically detect and fix many common printer problems.

Here's how to find it:

How to troubleshoot printer issues on Windows?
  • Go to Settings > System > Troubleshoot > Other troubleshooters
  • Scroll down and click Run next to "Printer"

It may take a minute or two, but this often catches connection errors, driver conflicts, or print queue jams.

If it finds an issue and fixes it, try printing again before moving on. If not, no worries — we've got more options.


Clear the Print Queue and Restart the Spooler Service

A stuck print job can prevent new ones from going through. Here's how to clear things out:

  1. Press Win R , type services.msc , and hit Enter.
  2. Scroll down to Print Spooler , right-click and choose Stop .
  3. Go to C:\Windows\System32\spool\PRINTERS and delete everything in that folder (these are old print jobs).
  4. Back in services, right-click Print Spooler again and choose Start .

This resets the system Windows uses to manage print jobs and often clears up weird glitches.


Reinstall or Update the Printer Driver

Outdated or corrupted drivers can cause all sorts of issues. To update or reinstall:

  • Go to Settings > Bluetooth & devices > Printers & scanners
  • Click your printer, then click Remove device
  • After removing, click Add device and let Windows redetect it
  • If needed, download the latest driver from the printer manufacturer's website (HP, Canon, Epson, etc.)

Some printers come with their own software suites. While they're optional, they can offer better control than the basic Windows driver.


Fixing printer issues on Windows usually come down to checking connections, clearing stuck jobs, and keeping drivers fresh. Most of the time, one of these steps gets things rolling again. Not too bad once you know where to start, right?

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