Having trouble making or receiving calls on your Android device? You're not alone—this is a common issue with a range of possible causes. The good news is that most problems can be fixed quickly with the troubleshooting steps below.

What to Do When Your Android Won’t Make Calls

Work through these solutions in order, starting with the simplest. Often, the fix is easier than you expect.

1. Check your signal strength. Even in urban areas, poor reception can occur due to tall buildings, underground locations, or distance from cell towers. Also, if you're near a border, your phone might be trying to connect to a foreign network, causing roaming issues.
2. Disable Airplane Mode. This setting cuts off all wireless signals, including cellular. If it's on—even by accident—calls won’t go through. Just toggle it off from the Quick Settings panel.
3. Enable mobile data. If your carrier’s name isn’t showing at the top of the screen, your phone may not be connected. Look for messages like “No service,” “Searching,” or “Roaming,” which could indicate mobile data is turned off.
4. Clear the Phone app’s cache. Go to Settings > Apps > Phone > Storage > Clear Cache. This won’t delete your data but can fix glitches affecting call functionality.
5. Restart your device. A reboot can clear temporary software hiccups that interfere with calling.
6. Reset network settings. This restores Wi-Fi, Bluetooth, and mobile settings to default. On most Android phones, go to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth (or General management > Reset on some models).
7. Boot into Safe Mode. This disables third-party apps and helps determine if a downloaded app is causing the problem. If calls work in safe mode, uninstall recently added apps one by one.
8. Scan for malware. Malicious apps can disrupt phone functions. Use a trusted antivirus app or manually check for suspicious apps in Settings > Apps.
9. Update your Android OS. Software bugs may interfere with calling—check for updates in Settings > Software update.
10. Factory reset as a last resort. This erases all data, so back up contacts, photos, and files first. Go to Settings > System > Reset options > Erase all data (factory reset).
11. Reach out to your carrier. Confirm your account is active and your bill is paid. Payment failures can go unnoticed, especially with auto-pay issues. Also, ask if there are known outages in your area.
12. Contact the phone manufacturer. If all else fails, there may be hardware damage—like a faulty antenna or SIM card reader. Visit an authorized service center for diagnosis and repair options.

Why Can’t I Make Calls on My Android?

There are many potential causes: weak signal, accidental Airplane Mode, unpaid bills, software bugs, or even malware. Because the reasons vary so widely, the best approach is to methodically test each solution above—starting with the easiest.

Additional Notes:

• If you recently switched from iPhone to Android, your number might still be registered with iMessage. Visit Apple’s iMessage deregistration page to unlink your number.
• Can’t receive texts or calls from just one person? They may have blocked you, or their device could be having issues.
• For Gmail sync problems on Android: go to Menu > Settings > Accounts > select your Gmail > enable Sync Gmail. Ensure internet connectivity and disable Airplane Mode. If issues persist, update the Gmail app, clear its data, and restart your phone.

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