To fix the "Remote Desktop can't connect to the remote computer" error, first verify network connectivity by pinging the remote machine and ensuring port 3389 is open in the firewall. 1. Confirm both devices are on the same network and try pinging the remote IP. 2. Ensure Remote Desktop is enabled in System Properties and the user has access. 3. Check that Windows edition supports RDP (Pro, Enterprise, Education). 4. Validate credentials format, especially across domains, and save them in the RDP client. 5. Adjust Network Level Authentication settings if needed. 6. Prevent sleep mode, forward port 3389 if behind a router, check Event Viewer logs, and update network drivers.
If you're stuck trying to connect via Remote Desktop and keep getting the message "Remote Desktop can't connect to the remote computer," you're not alone. This is a common issue with several possible causes — some easy to fix, others a bit more involved. Let’s break it down into real-world troubleshooting steps.

Check network connectivity and firewall settings
This is usually the first thing to look at. If your local machine can’t reach the remote one over the network, Remote Desktop has no chance of working.

- Make sure both computers are on the same network (if that's what you intend).
- Try pinging the remote computer by its IP address or hostname from the local machine.
- Open Command Prompt and type:
ping [remote-ip]
- Open Command Prompt and type:
- If the ping fails, there may be a network or firewall issue.
- On the remote computer, ensure port 3389 (the default RDP port) is open in the firewall:
- Go to Control Panel > Windows Defender Firewall > Allowed apps, and make sure Remote Desktop is checked for all network types (private, public, domain).
Sometimes corporate firewalls or third-party security software block this port without clear warnings, so temporarily disabling them might help identify the source of the problem.
Confirm Remote Desktop is enabled and configured correctly
It sounds obvious, but it’s easy to overlook — especially if you haven’t used RDP in a while or recently updated the system.

- On the remote computer, go to System Properties > Remote Settings.
- Under the Remote tab, check that “Allow remote connections to this computer” is selected.
- Also, make sure the user account you’re using has permission to connect remotely.
- You can verify this under Select Users in the same window.
Windows editions matter too — only Pro, Enterprise, or Education versions support incoming Remote Desktop connections. Home editions don’t support being the target of an RDP connection.
Look into authentication and credentials issues
Even if everything seems set up right, incorrect login info or outdated credentials can cause Remote Desktop to fail.
- Double-check the username and password you’re entering.
- If you’re connecting across domains or networks, use the full username format:
[domain]\[username]
or[IP address]\[username]
. - You can also try saving the credentials in the Remote Desktop app:
- In the RDP client, click Show Options, go to the General tab, and click Save credentials after entering them once.
Also, some systems have Network Level Authentication (NLA) enabled by default. If that’s causing trouble, try disabling it temporarily on the remote machine:
- Go to Remote Settings, click Advanced, and uncheck “Require computers to use Network Level Authentication.”
Consider other possible culprits
Sometimes the problem isn’t obvious and requires digging a little deeper:
-
Remote computer must be awake and not in sleep mode.
- Check power settings to prevent the system from sleeping when idle.
-
Remote computer needs to be accessible on the network.
- If it’s behind a router, you may need to forward port 3389 (not recommended unless you know what you're doing).
- Check Event Viewer logs on the remote machine for any RDP-related errors — they often give specific clues.
- Update your network drivers, especially on the remote PC — sometimes outdated drivers cause unexpected network drops.
That should cover most situations where Remote Desktop can’t connect to the remote computer. It’s usually something simple like a firewall rule or a misconfigured setting — just takes a bit of checking.
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