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Table of Contents
Check network and firewall settings
Make sure the remote desktop feature is enabled
User permissions and login issues
Black screen or stutter after processing connection
Home Software Tutorial Computer Software How to fix remote desktop connection issues

How to fix remote desktop connection issues

Jul 08, 2025 am 01:03 AM

Remote Desktop Connection problems can be checked through the following steps: 1. Check the network and firewall settings to ensure that the TCP 3389 port is open; 2. Confirm that the remote desktop function is enabled and supported by non-home version systems; 3. Verify user permissions and belong to the "Remote Desktop Users" group or administrator; 4. Handle black screen or lag, adjust display options or restart the remote computer. Check them one by one in order, and most problems can be solved.

How to fix remote desktop connection issues

If there is a problem with the remote desktop connection, the most common thing is that it cannot connect, is stuck or the screen is black. Don’t worry, most of these problems can be solved through several key steps.

How to fix remote desktop connection issues

Check network and firewall settings

Remote desktop relies on a stable network and the correct port open. The most common thing is that the TCP 3389 port is blocked by the firewall. you can:

How to fix remote desktop connection issues
  • On local and remote computers, open Control Panel > System and Security > Windows Defender Firewall > Allow apps to pass the firewall and confirm that Remote Desktop is allowed.
  • If a third-party firewall or company network restrictions are used, the port may need to be manually released.
  • Try to use ping 遠(yuǎn)程IP in the command prompt to see if it is accessible, and then use telnet IP 3389 to test whether the port is open (if the Telnet client is not installed, you can turn it on in "Enable or Turn off Windows Functions").

Make sure the remote desktop feature is enabled

Sometimes the problem is that the remote computer does not have this function at all. Check it out:

  • On the remote computer, go to the System Properties > Remote tab and confirm that "Allow remote connection to this computer" is checked.
  • If it is a home version of Windows, remote desktop may not be supported. At this time, you can consider alternatives such as AnyDesk, TeamViewer, or Chrome Remote Desktop.

User permissions and login issues

Not everyone can connect to remote desktops, they must have corresponding permissions:

How to fix remote desktop connection issues
  • The user account to be connected must belong to the "Remote Desktop Users" group or have administrator privileges.
  • If you prompt "Certificate Error" or "Unable Password Not Allowed" when logging in, it means there is a problem with the account configuration. You can try setting a password for the current user on a remote computer, or modifying the restrictions on empty passwords in Group Policy.
  • If you are logging in with a Microsoft account, sometimes you will not be able to connect due to account synchronization problems. You can try switching to your local account.

Black screen or stutter after processing connection

Connected but can't see the interface? It may be a problem with graphics rendering:

  • In the "Display" option of the remote desktop client, uncheck "Connect with Advanced Visual Experience (Aero)" or reduce the color quality to "High Color (16-bit)".
  • If it is often stuck, you can try selecting Modem mode in the Experience tab. Although it looks a bit retro, it is more stable.
  • A black screen may also be a problem with graphics card driver or resolution settings, and restarting a remote computer can usually solve it.

Basically all of this is the problem. Most of the remote desktop connection problems are small details of the configuration class. You can usually solve it by checking it carefully for a few steps.

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