If your Gmail doesn't receive emails, it's usually due to filters, spam settings, account access, or synchronization issues. First, check whether the email is misjudged as spam or deleted by mistake, check the spam mailbox and trash can. If you find the email misjudged, click "Not spam" and add the sender to the contact. Second, review the filters and tags, go to settings to see if there are rules to transfer or delete messages, and adjust suspicious filters. Third, make sure Gmail is receiving new emails, check the POP/IMAP settings of the third-party client, and confirm that the synchronization function on the mobile device is enabled and the application is not restricted by the background. Finally, troubleshoot the account or server problem, try changing the device or browser access, checking the Google service status page, clearing the cache or re-logging the account. In most cases, taking a few minutes to check these settings will solve the problem.
If your Gmail isn't receiving emails, it's usually not a major issue — but it can definitely be frustrating. The problem often comes down to a few common causes: filters, spam settings, account access, or syncing issues. Let's break it down and see what might be going on.

1. Check if emails are going to Spam or Trash
One of the most common reasons people think Gmail isn't receiving emails is that the messages are being filtered into Spam or accidentally deleted.
- Check your Spam folder : Gmail sometimes mislabels emails. Look in the Spam tab and see if the missing emails are there.
- Check the Trash : If you or someone else deleted a message, it might be in the Trash for up to 30 days.
- Mark as “Not spam” : If you find emails in Spam that shouldn't be there, click the “Not spam” button so Gmail learns not to do that again.
Tip: If you're expecting emails from a specific sender and they're not showing up, add that email address to your contacts or mark one of their emails as “Not spam.”
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2. Review your Filters and Labels
Gmail filters can silently move or delete emails without you realizing it — especially if you've set up custom rules before.
- Go to Settings → See all settings → Filters and Blocked Addresses
- Look for any filter that might be forwarding, skipping the inbox, or deleting messages
- If you find a suspicious filter, click “Delete” or “Edit” to adjust it
Also, check if the emails are being labeled and still in your inbox but just harder to find. Try searching by sender or subject to locate them.

3. Make sure Gmail is actually Checking for New Emails
If you're using a third-party email client (like Outlook or Apple Mail), it might be set up incorrectly or stopped syncing.
- If you're using POP, check if the “Download mail from” option is enabled for the account
- For IMAP, ensure that the server settings are correct and that the app is connected
- On mobile, check if Gmail is set to sync in the background (Settings → Accounts → Sync)
On Android: Go to Settings → Apps → Gmail → Battery and make sure it's not restricted from running in the background.
4. Check for Account or Server Issues
Sometimes the issue isn't with your settings, but with Gmail itself or your internet connection.
- Try accessing Gmail from another device or browser to see if the issue persists
- Visit Google Workspace Status Dashboard to see if there's a known outage
- Clear your browser cache or try Incognito mode if you're on desktop
If none of that works, it might be worth signing out and back in, or even resetting your Gmail app settings.
Basically that's it. Most of the time, Gmail cannot receive emails because it is filtered or deleted by mistake, rather than the system does not receive them at all. Take a few minutes to check these places and usually solve the problem.
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