If a Microsoft ergonomic keyboard stops working, check connections and power first, then test on another device, update or reinstall drivers, and confirm compatibility. Start by ensuring the keyboard is powered on, batteries are charged, or try a different USB port or Bluetooth connection. Test the keyboard on another device to determine if the issue is with the hardware or original device’s software. Use Device Manager to update or reinstall drivers, or download latest drivers from Microsoft’s support site. Check for firmware updates and ensure no third-party apps interfere, especially on non-Windows systems. Following these steps typically resolves most issues.
Microsoft ergonomic keyboards are generally reliable, but sometimes they stop working or behave unexpectedly. This can be frustrating, especially if you're used to the comfort and layout. The good news is that most issues have straightforward fixes.

1. Check the basics: Connection and power
Before diving into complex troubleshooting, start with the obvious. If your Microsoft ergonomic keyboard isn’t responding at all, it might just be a connection issue or a dead battery (if it's wireless).
- Make sure the keyboard is turned on
- If it uses batteries, check if they’re charged or need replacing
- For wired models, try plugging into a different USB port
- If it’s Bluetooth-connected, ensure it’s paired properly
Sometimes simply unplugging and re-plugging the receiver or reconnecting via Bluetooth can resolve the problem.

2. Try a different device to isolate the issue
If you’re not sure whether the problem is with the keyboard or your computer, test the keyboard on another device. Plug it into a different laptop or desktop and see if it works there.
- If it works fine elsewhere, the issue is likely with your original device’s drivers or OS
- If it still doesn’t work, the hardware may be faulty
This step helps avoid wasting time chasing software fixes when the keyboard itself might be broken.

3. Update or reinstall drivers
A common cause of keyboard problems in Windows is outdated or corrupted drivers. Updating or reinstalling them often brings the keyboard back to life.
Here’s what to do:
- Press
Win X
and select Device Manager - Expand the Keyboards section
- Right-click your Microsoft keyboard and choose Update driver
- If that doesn’t help, try Uninstall device, then restart your PC — Windows will try to reinstall the driver automatically
You can also visit Microsoft’s official support site to download the latest drivers directly.
4. Look for known compatibility issues
Some Microsoft ergonomic keyboards were designed with specific operating systems in mind. Older models may not work perfectly with newer versions of Windows without updated drivers or firmware.
- Check Microsoft’s support page for your exact keyboard model
- See if there are any firmware updates available
- If you're using a Mac or Linux system, note that some features may not work as expected
Also, some third-party apps or security software can interfere with how input devices function — temporarily disabling such programs can help identify if they’re causing the issue.
Fixing a non-working Microsoft ergonomic keyboard usually involves checking connections, testing on another device, updating drivers, and confirming compatibility. Most of the time, one of these steps will get things working again. If none of them do, it might just be time to consider a replacement — but that’s relatively rare.
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