When Windows 11 File Explorer is not responding, you can try the following steps to troubleshoot: 1. Check for third-party extension conflicts, restart Explorer through Task Manager or uninstall relevant software through Safe Mode; 2. Update or roll back the graphics card driver, use Device Manager or manufacturer tools to handle it; 3. Clean up the thumbnail cache and reset folder options, use disk cleaning or command prompts to operate; 4. Check system file integrity, and run sfc /scannow or DISM tools to fix system problems. Most cases are software conflicts or set exceptions, not hardware problems.
File Explorer is not responding on Windows 11, which can be caused by a variety of reasons. If you encounter this situation, don’t rush to restart your computer first. You can try to troubleshoot and solve it from several common directions.

1. Check for third-party extension conflicts
Windows File Explorer supports many extension plug-ins, such as some antivirus software, cloud synchronization tools (such as OneDrive, Dropbox), or file management enhancements, which may cause the Explorer to be stuck or crashed.

You can do this:
- Open Task Manager (Ctrl Shift Esc)
- Find Resource Monitor or restart the Windows Explorer process directly
- If there are repeated problems, you can try to start the system in safe mode to see if it is still stuck
- Uninstall recently installed file management-related software or plug-ins in safe mode
Some users reported that the problem was solved after closing some right-click menu extensions.

2. Update or rollback the graphics card driver
Incompatibility of graphics drivers is also an important reason for the resource manager to stutter, especially after just updated the driver.
Suggested practices:
- Go to Device Manager → Display Adapter
- Right-click the current graphics card → select "Update Driver" or "Rolleate Driver"
- If you are not sure about the source of the problem, you can also use DDУ or the tool provided by the graphics card manufacturer's official website to reinstall the latest stable version
Some users encounter problems after the NVIDIA driver is updated, and falling back to a version can usually solve the problem.
3. Clean the thumbnail cache and reset the Explorer settings
After a long period of use, the thumbnail cache may be corrupted, especially when browsing large numbers of pictures or video folders, which can easily cause the Explorer to get stuck.
You can try the following steps:
Use the Disk Cleanup Tool to clear the thumbnail cache
-
Or run using the command prompt:
ie4uinit.exe -ClearIconCache
In addition, try:
- Open any folder → Check whether the options in the "View" top menu are abnormal
- Restore folder options to default settings (you can use "View > Options > Change Folder and Search Options")
4. Check system file integrity
If none of the above methods are useful, the system file may be damaged. You can check it with the repair tool provided by the system.
Run the command:
sfc /scannow
If the scan is problem but cannot be fixed, you can also try:
- Repair system images using DISM tools
- Update Windows to the latest patch version
Sometimes Microsoft will fix these problems in subsequent updates, and keeping the system updated is also a means of prevention.
Basically, these common investigation directions. Not necessarily each one applies, but in most cases the corresponding reason can be found. Although this kind of problem seems troublesome, it is not a hardware problem most of the time. Just be patient and take it step by step.
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