


Why am I getting error 657rx when I log into Microsoft Teams on Windows?
Jul 02, 2025 am 10:22 AMError 657rx in Microsoft Teams is typically caused by local configuration issues, and here are the steps to fix it: 1. Clear the corrupted local cache by closing Teams and deleting the contents of the %appdata%\Microsoft\Teams folder. 2. Check for conflicting background processes in Task Manager, ensure proper user permissions, and temporarily disable antivirus or firewall tools. 3. Test logging in via a browser to determine if the issue is account-related or specific to the desktop app. 4. As a final step, uninstall Teams, delete leftover files, and reinstall the latest version from Microsoft’s official site, ensuring you use the correct build for your account type.
You’re hitting error 657rx when logging into Microsoft Teams on Windows — and it’s probably not a one-size-fits-all issue. The error usually points to a local configuration problem, especially related to cached data or permissions. It doesn’t always mean there’s something wrong with your account or the service itself.

Here are the most common causes and what you can do about them:

1. Corrupted Local Cache Might Be the Culprit
Teams stores a lot of local data — caches, cookies, saved sessions — and if any of that gets corrupted, it can cause login issues like error 657rx.
What to try:

- Clear the cache manually:
- Close Teams completely (right-click the icon in the system tray and quit).
- Go to
C:\Users\YourUsername\AppData\Roaming\Microsoft\Teams
- Delete everything in this folder (or move it to a backup location just in case).
- Restart Teams and try logging in again.
This is often the fastest fix, especially if you’ve had Teams installed for a while or have recently updated it.
2. Conflicting Background Processes or Permissions
Sometimes, another process running in the background — like a leftover Teams instance or a conflicting app — blocks proper login. Also, permission issues on your machine might prevent Teams from accessing necessary files.
What to check:
- Open Task Manager and look for any lingering
teams.exe
processes. End them if found. - Make sure you’re running Teams with normal user permissions — don’t run as admin unless absolutely needed.
- If you're on a managed device (like a work computer), contact IT support. They may need to adjust policies or permissions.
Also, temporarily disabling antivirus tools or firewalls can help isolate whether they’re interfering with the login flow.
3. Try Signing In via Browser First
If Teams desktop keeps failing, test the login through a browser. This helps determine if the issue is with your account or specifically with the desktop client.
Steps:
- Go to http://ipnx.cn/link/278343ac714751e68175058a9bfb4e43
- Sign in with the same account.
- If it works, that confirms the problem is local to the desktop app — so clearing the cache or reinstalling should be next steps.
If you still can’t log in via browser, then the issue may be with your account, MFA setup, or network restrictions.
4. Reinstall Teams as a Final Step
If none of the above work, a clean reinstall often resolves stubborn errors like 657rx.
How to do it properly:
- Uninstall Teams using your usual uninstaller method.
- Manually delete the Teams folder again from
%appdata%\Microsoft\Teams
to ensure no leftovers remain. - Download the latest installer from the official Microsoft site.
- Install and try logging in again.
Make sure you’re installing the correct version — personal vs. workplace/school accounts sometimes require different builds.
That’s about it. Error 657rx is usually fixable without needing deep technical knowledge. Most of the time, it’s either the cache or a background conflict causing the hiccup. Start with clearing the cache and go from there — it’ll save you time over jumping straight to reinstallation.
The above is the detailed content of Why am I getting error 657rx when I log into Microsoft Teams on Windows?. For more information, please follow other related articles on the PHP Chinese website!

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