How to fix 'An unexpected I/O error has occurred. (0xc00000e9)'
Jul 30, 2025 am 02:03 AMWhen encountering "0xc00000e9" I/O error, 1. First check whether the hard disk connection is loose, unplug the SATA data cable and power cable; 2. Use Windows to install the USB flash drive to repair boot, and execute the bootrec command in turn; 3. Run chkdsk scan and repair the hard disk bad track or file system error; 4. Update or roll back the storage controller driver. If the problem is still the same and the hard drive is seriously aging, you may need to replace the hard drive. It is recommended to start the simplest steps to troubleshoot.
This error usually occurs when Windows boots up, prompting "An unexpected I/O error has occurred. (0xc00000e9)", which means that the system encounters input/output problems when reading hard disk data. It may be caused by loose hardware connections, corruption of files, or driver issues. Here are some common solutions that you can try in order.

Check whether the hard disk and data cable are plugged in
This is the most common reason, especially on desktops. Sometimes vibration or movement can cause the hard disk cable to loosen.
- Turn off the computer and unplug it
- Open the chassis and find the hard drive (usually the SATA interface)
- Unplug the data cable and power cable connected to the hard disk, and then plug it in again
- If you have experience, you can try a SATA cable
If it is a laptop, you can also try to remove the back cover to check the connection of the hard disk, but if you are not familiar with the operation, it is recommended to ask a professional for help.

Try to use Windows to install USB disk to repair boot
If you can enter the BIOS normally but cannot enter the system, it may be that there is an error in the boot file. You can use Windows to install USB disk to repair:
- Insert the installation USB drive and restart
- After selecting the language, click "Next", and then click "Repair Computer"
- Go to Troubleshooting > Advanced Options > Command Prompt
- Enter the following commands to execute:
-
bootrec /fixmbr
-
bootrec /fixboot
-
bootrec /rebuildbcd
-
After completion, exit, unplug the USB flash drive and restart.

Check whether the hard drive has bad channels or file system errors
Sometimes a bad channel in the hard drive can also lead to this error. You can scan and fix it through command line tools:
- Enter the system with the installation USB drive
- Open a command prompt
- Enter:
chkdsk C: /f /r
(C: is your system disk, which may also be called D disk or other, modified according to the actual situation)
This process may be longer. Restart after execution to see if there is any improvement.
Update or rollback the storage controller driver
Sometimes driver incompatibility can also lead to I/O errors, especially after just updating the driver.
- Enter Device Manager
- Expand Storage Controller
- Right-click each device and select "Update Driver" or "Rolleate Driver"
If you cannot enter the system, you can try operating in safe mode, or use the installation USB drive to enter the recovery environment.
Basically these common solutions. In some cases, it may require replacement of the hard disk. For example, this problem occurs repeatedly and the hard disk has been used for a long time, which may be that the hardware is aging. Start with the simplest investigation, which can generally be solved.
The above is the detailed content of How to fix 'An unexpected I/O error has occurred. (0xc00000e9)'. For more information, please follow other related articles on the PHP Chinese website!

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