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Table of Contents
Check whether the VLAN is configured correctly
View interface status and mode settings
Verify cross-device communication paths
Pay attention to the impact of STP and ACL

How to troubleshoot VLAN issues

Jul 26, 2025 am 01:30 AM

To troubleshoot VLAN problems, you should first confirm whether the configuration is correct, and then check the interface status, cross-device communication path, and STP and ACL impacts in turn. 1. Use show vlan brief to confirm whether the VLAN exists and the port is correct, and whether the Trunk port allows the corresponding VLAN to pass; 2. Use show interfaces status and show running-config interface to check whether the interface status is up and mode configuration; 3. Verify whether the connection between switches is Trunk and allows the same VLAN, and whether the configuration of the sub-interface of the Layer 3 device is accurate; 4. Check whether the STP status of the port is blocked, and check whether the ACL or private VLAN limits traffic. Check in this logical order, most of the problems are caused by configuration omissions.

How to troubleshoot VLAN issues

When encountering VLAN problems, the most direct way is to check them step by step in logical order. This type of problem usually involves configuration errors, interface status abnormalities or cross-device communication barriers. Starting from the basics, it can often quickly locate the cause.


Check whether the VLAN is configured correctly

The root of many problems is that the VLAN itself is not paired. For example, the VLAN to which the switch port belongs does not match the actual requirements, or the VLAN IDs between multiple devices are inconsistent.
You can log in to the switch, use a command like show vlan brief to view the current VLAN list, confirm whether the target VLAN exists, and whether the corresponding port has the correct VLAN added.
If it is a Trunk port, you must also check whether the allowed VLANs (allowed VLANs) contain the required VLANs. Sometimes only one switchport trunk allowed vlan add xx command can solve the problem.


View interface status and mode settings

The state and mode of the interface also often affect VLAN communication. For example, the interface is manually shutdown, or it is misconfigured into other VLANs although it is in access mode.
Common operations include:

  • Use show interfaces status to see if the port is up
  • Use show running-config interface [接口名] to confirm the VLAN home and mode of the interface
  • Check whether the Trunk port is enabled and negotiated correctly, for example, whether the 802.1Q encapsulation is enabled

Special note: The default Trunk function of some low-end switches is turned off and needs to be turned on manually.


Verify cross-device communication paths

If the host is on the same VLAN but cannot communicate with each other, it may be because the connection between different switches does not pass VLAN information correctly.
At this time, we should focus on checking whether the interface connecting the two switches is a Trunk port and allow the same VLAN to pass.
In addition, the configuration of subinterfaces on the Layer 3 switch or router is also very critical, especially when doing inter-VLAN routing. You can use ping and traceroute to test connectivity and observe which jump is disconnected.


Pay attention to the impact of STP and ACL

Sometimes the network seems to be out of touch with VLAN, but it is actually because the Spanning Tree Protocol (STP) blocks the port or has an access control list (ACL) that limits traffic.
You can troubleshoot by:

  • Check the STP status of the port and confirm whether it is in the blocking status
  • Check if there are ACL rules for a specific VLAN on a Layer 3 device
  • If Private VLAN is enabled, also confirm that the isolation policy is in line with expectations

These problems are not easy to see at a glance, but are common in complex environments.


Basically, these common investigation directions. VLAN problems seem to be changeable, but most of the time the configuration details are not handled properly. Follow the steps, don’t rush to change the configuration, check it out first before starting.

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