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Table of Contents
1. Check Your Internet Connection
2. Make Sure Remote Access Is Set Up Correctly
3. Address Firewall or Network Restrictions
4. Update or Reinstall the Extension
Home Computer Tutorials Browser How to fix issues with Chrome Remote Desktop connection

How to fix issues with Chrome Remote Desktop connection

Jul 25, 2025 am 12:07 AM

If you're having trouble connecting via Chrome Remote Desktop, check your internet connection, ensure remote access is set up correctly, address firewall or network restrictions, and update or reinstall the extension. First, confirm both devices have stable internet; avoid public Wi-Fi and weak signals. Second, verify that both devices are signed into the same Google account, a PIN is set and entered correctly, and the extension is installed and updated. Third, disable firewalls or antivirus software temporarily, allow Chrome Remote Desktop through the firewall, and consider switching networks if on a restricted corporate or school connection. Lastly, update or reinstall the Chrome Remote Desktop extension, clear cache and cookies, and restart Chrome to resolve potential software issues.

How to fix issues with Chrome Remote Desktop connection

If you're having trouble connecting via Chrome Remote Desktop, there are a few common issues that might be causing the problem. The good news is most of them can be resolved without too much hassle.

How to fix issues with Chrome Remote Desktop connection

1. Check Your Internet Connection

A stable internet connection on both devices is crucial. If either your local machine or the remote computer has a shaky or dropped connection, the session won’t start or will keep disconnecting.

  • Try loading a website on both ends to confirm connectivity
  • Restart your router if you notice general slowness or instability
  • Avoid using public Wi-Fi for remote connections—it often blocks certain ports

If one side is on mobile data and the signal is weak, that could also cause problems.

How to fix issues with Chrome Remote Desktop connection

2. Make Sure Remote Access Is Set Up Correctly

Chrome Remote Desktop needs to be properly configured on the remote machine. This includes installing the app, enabling remote access, and granting permissions.

Here’s what to verify:

How to fix issues with Chrome Remote Desktop connection
  • The remote computer is signed into the same Google account
  • The remote desktop has been set up with a PIN (this is required)
  • You’re entering the correct PIN when connecting
  • The Chrome Remote Desktop extension is installed and updated

If the remote device was recently restarted, it may need to re-enable remote access—just open the app and re-enable it if needed.


3. Address Firewall or Network Restrictions

Sometimes, firewalls or network settings block Chrome Remote Desktop from working—even if everything else looks fine.

You can try the following:

  • Temporarily disable antivirus/firewall software to test
  • Ensure Chrome Remote Desktop is allowed through the firewall (both inbound and outbound)
  • If you're on a corporate or school network, they may block remote access entirely—try switching to a different network like a home connection

Also, some routers block the specific ports used by remote services. If you have control over the router, check port forwarding settings or contact your ISP.


4. Update or Reinstall the Extension

Outdated or corrupted extensions can prevent Chrome Remote Desktop from functioning properly.

Try these steps:

  • Go to chrome://extensions/ and check if the Chrome Remote Desktop extension is enabled
  • Click "Update" if an update is available
  • Remove the extension and reinstall it from the Chrome Web Store
  • Clear your browser cache and cookies just in case

After reinstalling, restart Chrome and try setting it up again.


That's about it. Most connection problems come down to setup mistakes, network issues, or outdated software. Fixing any of those usually gets things running again.

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