If there is a black screen problem with Chrome Remote Desktop, you can troubleshoot it through the following steps: 1. Check whether the network connection is stable, ensure that local and remote devices use reliable networks, switch Wi-Fi or wired connections, and turn off high-bandwidth applications; 2. Restart Chrome Remote Desktop Service, uninstall the application after uninstalling, and reset access rights; 3. Check the display settings of the remote computer, adjust the resolution, avoid hibernation or locking the screen, and confirm whether it is a graphics card driver problem; 4. Check whether there are conflicting security software, such as antivirus software or firewall interception, and temporarily close the test. By following the above method, the black screen problem can be basically solved. If it still cannot be solved, it is recommended to try other remote tools such as AnyDesk or TeamViewer.
The black screen of Chrome's remote desktop is a problem that many people will encounter when working remotely or assisting others in operations. This problem is usually not a big failure, but it does affect the user experience. The solution is actually not complicated, the key is to find the specific reason.

Check if the network connection is stable
One of the most common causes of black screen problems is network instability. Chrome Remote Desktop relies on the Internet to transmit screen data. Once the network fluctuates or delays are too high, it may cause the screen to fail to load and appear black.

You can try the following steps:
- Ensure both local and remote devices are connected to a stable network
- Try switching to Wi-Fi or wired network
- Close other applications that occupy bandwidth (such as video streaming, download tasks)
If the network is fine, you may have to see if it is a system or software level problem.

Restart Chrome Remote Desktop Service
Sometimes there will be some temporary failures on Chrome remote desktop itself, and restarting the service can often solve the problem.
The operation steps are as follows:
- Open Chrome browser on a remote computer
- Visit
chrome://apps/
- Right-click the "Chrome Remote Desktop" icon and select "Remote from Chrome"
- Install it again from the Chrome app store
- Reset access and add devices
This step can clear exception status caused by cache or configuration errors.
Check the display settings of the remote computer
In some cases, the black screen is due to problems with the resolution or monitor settings of the remote computer. Especially in dual display or multi-display environments, recognition disorders are prone to occur.
Suggest you:
- Try changing the resolution of the remote computer
- Make sure the remote computer is not in hibernation or lock screen state
- Log in to the remote computer to see if the screen is really black or just the Chrome display is abnormal
If it is a Windows system, you can also try updating the graphics driver or resetting the graphics settings.
Check for conflicting security software
Some antivirus software or firewalls will intercept remote connections, causing the screen to fail to load. If you have recently installed new security software, try to temporarily close them and test them again.
Common possible conflict software include:
- Kaspersky
- Bitdefender
- Some rules for Windows Defender Firewall
Of course, don't turn off the protection completely for too long. It is best to adjust the rules after confirming the problem rather than deactivate it directly.
Basically these common situations. Most of the time, by following the above method step by step, you can solve the problem of the black screen of Chrome remote desktop. If not, you can consider changing a remote tool, such as AnyDesk or TeamViewer, and compare whether there are similar phenomena.
The above is the detailed content of How to fix black screen on Chrome Remote Desktop. For more information, please follow other related articles on the PHP Chinese website!

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