Update or reinstall the photo app: Go to the Microsoft Store to check for updates or try to uninstall and reinstall it; 2. Check the image format or file corruption: Use other software to open the image to confirm whether it is compatible or whether the image is abnormal; 3. Clear the photo app cache: Delete temporary files by setting or run the PowerShell command to reset the app; 4. Use SFC tools to repair system files: Run sfc /scannow scan under administrator permissions to fix system problems. These steps can be followed by troubleshooting and resolving the application crash.

The Windows Photos app crashes when opening a picture, which is really annoying. Especially when you want to quickly view a picture, the application will crash directly, which will greatly reduce efficiency. This problem may be caused by a variety of reasons. Let me divide it into several common situations and explain the solutions and response ideas.

1. Update or reinstall the photo app

Although the photo application that comes with Windows is a system component, it is actually installed through the Microsoft Store, which means it may cause problems due to the old version or the files are corrupted.

• Go to the Microsoft Store to check if there are any updates available
• If so, please see if the problem is solved after the update
• If there is no update, or it still crashes after update, you can try uninstalling and reinstalling

Uninstall method:

1. Press Win S to search for "Photos", right-click to select "Uninstall"
2. Then search for "Photos" in the Microsoft Store again to reinstall

Sometimes even if it looks like the latest version, reinstalling can fix the problem of internal file corruption.

2. Check for image format or file corruption

Not all picture formats can be perfectly supported by the default photo application, especially pictures exported from some professional software, such as PSD, RAW, HEIC, etc. If the format is incompatible, it may cause crashes when opened.

• Try opening it with other image viewers (such as IrfanView, XnView, or even browsers)
• If other software can be opened, it means that the problem is that the photo application does not support the format
• If other software cannot be opened, the image itself may be damaged

In addition, although some images look normal, metadata exceptions can also cause crashes. You can try saving the image as JPG or PNG format and then open it.

3. Reset or clear the photo app cache

Sometimes the photo application caches certain wrong data itself, causing it to crash as soon as a specific image is opened.

You can try to clear the cache:

1. Open Settings → System → Storage
2. Click "Temporary File"
3. Find "Windows Photos App Cache" or similar entry, check it and click "Delete"

Alternatively, you can clear the cache directly through the PowerShell command:

 Get-AppXPackage -AllUsers -Name Microsoft.Windows.Photos | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

This command will reset the installation status of the photo app, but will not affect your image data.

4. Use the system file checking tool

If none of the above methods work, it may be that the system file is corrupted, especially some components that the photo application depends on have problems.

You can run the SFC tool that comes with the system to fix it:

1. Open a command prompt (administrator permissions)
2. Enter the following command and press Enter:

    sfc /scannow

3. Wait for the scan to complete, and determine whether any system files have been repaired based on the results.

If SFC does not find any problem, you can also try the DISM command to further repair the system image.

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In general, there may be multiple reasons for photo applications crashes, from the application itself, the image format to the system files. It is recommended to check in order, update the application first, then check the picture, and finally consider cache or system repair. Basically, there are only these methods. Although the steps seem a bit too many, the operation is not complicated and it is just easy to be ignored.

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