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What should I do if the company's security software conflicts with applications? How to troubleshoot HUES security software causes common software to fail to open?
What should I do if the company's security software conflicts with applications? How to troubleshoot HUES security software causes common software to fail to open?
Apr 01, 2025 pm 10:48 PM
Investigation and resolution of conflicts between enterprise security software and application
In order to maintain network security, enterprises usually deploy security software, but these software sometimes conflict with common applications, causing the application to fail to run normally. For example, HUES security software may cause Baidu Cloud, WeChat, Youdao Cloud Notes and other software to fail to start, and no error message is reported when the command line is started.
The root of this problem is that HUES security software may intercept the application's network request or file access rights. Due to the lack of error information, the troubleshooting is more difficult, but we can try the following methods:
1. Check the whitelist settings of HUES security software: Most security software has the whitelist function. Please find "Whitelist", "Trust List" or similar options in the settings of HUES security software, add the problematic applications (such as Baidu Cloud, WeChat, Youdao Cloud Notes) to the whitelist, and then restart these applications.
2. Check the rules settings of HUES security software: If the whitelist is invalid, HUES security software may restrict specific network ports, protocols or file types. Check the documentation of HUES security software or contact technical support to understand its security policies and adjust relevant settings.
3. Temporarily disable HUES security software (operate with caution): If all the above methods are invalid, you can try to temporarily disable HUES security software to observe whether the application returns to normal. If it returns to normal, the problem is caused by HUES security software. Please be sure to contact the technical support of HUES security software as soon as possible for professional help. Do not disable security software for a long time to avoid posing a safety hazard. Disabling security software is only a temporary tool for problem diagnosis.
Through the above steps, you can systematically troubleshoot and resolve compatibility issues between enterprise security software and applications. Remember, safety and efficiency are equally important, and finding the right balance point can ensure the smooth operation of the enterprise.
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