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Home Common Problem Why is my computer stuck on the welcome screen, and how to fix it?

Why is my computer stuck on the welcome screen, and how to fix it?

Aug 01, 2025 am 03:59 AM
computer malfunction Welcome Screen

When the computer is stuck in the welcome interface, it is mostly caused by an error in the system loading user profiles or critical services. You can solve it as follows: 1. Try to restart the computer first and release temporary resource problems; 2. If it is invalid, enter safe mode to troubleshoot third-party software or driver conflicts; 3. Check and uninstall recently installed software, drivers or system updates; 4. If the problem only occurs in a specific account, it may be that the user profile is corrupted, and you can create a new account to migrate data to repair it. If all the above methods are invalid, you can finally consider reinstalling the system and backing up the data in advance.

Why is my computer stuck on the welcome screen, and how to fix it?

It is really annoying to have a computer stuck in the welcome interface, especially when you are in a hurry to use it. This situation usually means that the system startup process has been completed partly, but something goes wrong when loading the user profile or some critical services. Don't worry, it can be solved in most cases.

Why is my computer stuck on the welcome screen, and how to fix it?

1. Restart try is the most basic operation

Many times, the computer just gets stuck temporarily. For example, if the system resources are full by a process, or the driver fails to load, a simple restart may solve the problem.

  • Press and hold the power button to force shut down, then turn on the power
  • Wait for a few minutes and try again to avoid multiple consecutive restarts causing more abnormalities

Although it sounds like nonsense, it really works. I've encountered it a few times before, and everything went well after restarting.

Why is my computer stuck on the welcome screen, and how to fix it?

2. Enter safe mode to troubleshoot problems

If the restart is useless, you can try to enter safe mode to see if you can log in normally. Only the most basic drivers and services are loaded in safe mode, which helps determine whether it is caused by third-party software or drivers.

How to enter safe mode:

Why is my computer stuck on the welcome screen, and how to fix it?
  • Force shutdown three times on the login interface, which will usually trigger the automatic repair interface
  • Go to Troubleshooting > Advanced Options > Start Repair
  • Or select Troubleshooting > Advanced Options > Command Prompt, enter net user administrator /active:yes to activate the administrator account, and then log in with the administrator account to try

If you can operate normally in safe mode, it is likely that it is caused by a third-party program or driver conflict.


3. Check for recently installed software or updates

Windows updates, newly installed antivirus software, and drivers may cause such problems. Especially after automatic update, it is a common phenomenon that black screen appears and stuck in the welcome interface.

You can try:

  • Uninstall recently installed software or drivers in Safe Mode
  • Roll back to the previous system restore point (if you enable the system restore function)
  • Uninstall the most recent Windows update (via Settings > Windows Update > View Installed Updates)

If the system restore is not enabled, it is recommended to enable it in the future, which takes up little space and can be rescued at critical moments.


4. Corrupt user profile may also cause stuck

If only one user account is stuck in the welcome interface and other accounts are fine, it may be that the user's configuration file is incorrect.

Solution:

  • Create a new user and migrate the old user's data over
  • Or try to fix the user configuration file (requires administrator permissions)

Path location: If the content C:\Users\用戶名Exception, sometimes the login failure will occur.


Basically, these common reasons and methods are there. Don’t panic when encountering this kind of problem. Check it step by step and it can be solved most of the time. If it really doesn't work, the last solution is to reinstall the system, but remember to back up the data in advance.

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