Check your internet connection by testing Safari and restarting the router, or switch to a personal hotspot to rule out network restrictions. 2. Verify your Apple ID is signed in correctly in FaceTime settings and ensure your email or phone number is checked and verified, with "Calls from iPhone" enabled on your iPhone if needed. 3. Confirm date, time, and region settings are correct under System Settings with automatic time enabled and proper time zone and region selected. 4. Restart FaceTime by quitting and reopening it, then restart your Mac if the issue persists. 5. Update macOS via System Settings to ensure you have the latest software patches. 6. Toggle FaceTime off and on in settings, wait 10 seconds, then re-enable it to re-establish server connection. 7. Check Apple’s System Status page for any FaceTime outages before proceeding further. 8. For older Intel Macs, reset NVRAM/PRAM or SMC as needed, while Apple Silicon Macs only require a normal restart. 9. As a last resort, sign out of your Apple ID, remove it from settings, restart your Mac, then re-add the account and re-enable FaceTime to clear corrupted data. If all steps fail, contact Apple Support for potential account or hardware issues, but most problems are resolved with these methodical fixes.

If FaceTime isn’t working on your Mac, you’re not alone — it’s a common issue that can stem from several causes, from network problems to software glitches. Here’s how to troubleshoot and fix it step by step.

? 1. Check Your Internet Connection

FaceTime requires a stable internet connection. Even if your Mac shows Wi-Fi is connected, the connection might be weak or blocked.

• Try loading a website in Safari to confirm you’re online.
• Restart your router if the connection seems slow or unstable.
• If you're on a restricted network (like at work or school), FaceTime may be blocked by firewall settings.

Tip: Try switching to a different network (e.g., personal hotspot) to see if FaceTime works there.

? 2. Verify Your Apple ID and Settings

FaceTime needs to be properly signed in with your Apple ID.

1. Open FaceTime on your Mac.
2. Go to FaceTime > Settings (or Preferences).
3. Make sure you’re signed in with the correct Apple ID.
4. Under "You can be reached by FaceTime at," ensure your email or phone number is checked and verified.

? If your phone number isn’t showing up, make sure:

• Your iPhone is turned on and signed in to the same Apple ID.
• Calls to iPhone is enabled on your iPhone:
  Settings > FaceTime > Calls from iPhone > ON

? 3. Check Date, Time, and Region Settings

Incorrect system time or region can prevent FaceTime from connecting.

1. Click the Apple menu > System Settings (or System Preferences).
2. Go to General > Date & Time.
3. Make sure Set date and time automatically is turned on.
4. Confirm your Time Zone is correct.

Also, ensure your region is set properly under Language & Region — some services are region-dependent.

? 4. Restart FaceTime and Your Mac

Sometimes a simple restart fixes temporary glitches.

• Quit FaceTime completely (right-click its dock icon > Quit).
• Reopen it and wait a few seconds to reconnect.
• If that doesn’t help, restart your Mac.

? 5. Update macOS

An outdated operating system can cause compatibility issues.

1. Go to Apple menu > System Settings > General > Software Update.
2. Install any available updates.

Apple often releases patches that fix bugs affecting FaceTime and other services.

? 6. Toggle FaceTime Off and On

Reset the service entirely:

1. Open FaceTime > Settings.
2. Click the toggle to turn FaceTime off.
3. Wait 10 seconds, then turn it back on.
4. Sign in again if prompted.

This often re-establishes the connection with Apple’s servers.

? 7. Check for Server Outages

Sometimes the issue isn’t on your end.

• Visit Apple’s System Status page
• Look for any red alerts next to FaceTime.

If there’s an outage, you’ll need to wait until Apple resolves it.

? 8. Reset NVRAM/PRAM (for older Macs) or SMC

For persistent issues on older Intel-based Macs:

• Reset NVRAM/PRAM: Shut down, then turn on and immediately press Option Command P R for about 20 seconds.
• Reset SMC: Only for Intel Macs with non-removable batteries — follow Apple’s guide.

Note: Apple Silicon Macs (M1 and later) don’t require SMC resets — a normal restart usually suffices.

? 9. Re-add Your Apple ID

As a last resort:

1. Sign out of FaceTime completely.
2. Go to Apple ID settings on your Mac and remove the account.
3. Restart your Mac.
4. Re-add your Apple ID and re-enable FaceTime.

This clears any corrupted login data.

If none of these steps work, contact Apple Support — there may be an account-level issue or hardware problem.

But in most cases, it’s just a minor glitch or network hiccup. Try the first few steps — especially checking your Apple ID and internet — and you’ll likely be back in business quickly.

Basically, it's not complicated — just methodical.

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