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Table of Contents
6. Create a New User Profile
Summary
Home System Tutorial Windows Series How to fix a black screen with a cursor after logging into Windows

How to fix a black screen with a cursor after logging into Windows

Jul 30, 2025 am 02:36 AM
cursor black screen

Restart Windows Explorer via Task Manager by opening it with Ctrl Shift Esc, running a new task for explorer.exe, and restoring the desktop; if the issue persists, proceed to further steps. 2. Boot into Safe Mode by holding Shift while clicking Restart on the login screen, then selecting Troubleshoot > Advanced Options > Startup Settings > Restart and pressing F4 to enable Safe Mode, where you can check if the desktop loads normally. 3. In Safe Mode, open Task Manager, go to the Startup tab, disable all third-party startup programs, restart normally, and re-enable them one by one to identify the problematic app. 4. Update or roll back graphics drivers through Device Manager in Safe Mode by expanding Display adapters, right-clicking the GPU, choosing Update driver or Roll back driver, or downloading the latest driver from the manufacturer’s website. 5. Run System File Checker and DISM in Safe Mode by opening Command Prompt as Administrator and executing sfc /scannow followed by DISM /Online /Cleanup-Image /RestoreHealth to repair corrupted system files. 6. Create a new user profile by opening Command Prompt as Admin in Safe Mode, running net user NewUser /add and net localgroup administrators NewUser /add, then logging in with the new account to check if the desktop appears, indicating a corrupted original profile. 7. Undo recent changes such as Windows updates or software installations by uninstalling recent updates via Settings or using System Restore from a restore point prior to the issue. The black screen with cursor problem is typically caused by explorer.exe crashes, faulty GPU drivers, conflicting startup apps, or corrupted user profiles and system files, and can usually be resolved without data loss by following these steps in order, starting with restarting explorer.exe and progressing to deeper troubleshooting in Safe Mode, ultimately restoring normal desktop access.

How to fix a black screen with a cursor after logging into Windows

A black screen with only a cursor visible after logging into Windows is a frustrating but common issue. It usually happens during the login process and prevents you from accessing your desktop. The good news is that it’s often fixable without losing your data. Here’s how to troubleshoot and resolve it.

How to fix a black screen with a cursor after logging into Windows

1. Restart Windows Explorer via Task Manager

The most common cause is a crash or hang in Windows Explorer (explorer.exe), which is responsible for the desktop, taskbar, and file management.

Steps:

How to fix a black screen with a cursor after logging into Windows
  • Press Ctrl Shift Esc to open Task Manager (or Ctrl Alt Delete → Task Manager).
  • If Task Manager opens, go to File > Run new task.
  • Type explorer.exe and press Enter.
  • The desktop and taskbar should reappear.

If this works, the issue is temporary. However, if it keeps happening, continue troubleshooting.


2. Boot into Safe Mode to Diagnose the Issue

Safe Mode loads Windows with minimal drivers and services, helping you determine if third-party software is causing the problem.

How to fix a black screen with a cursor after logging into Windows

How to enter Safe Mode:

  • Restart your computer.
  • On the login screen, hold Shift while clicking PowerRestart.
  • After reboot, go to Troubleshoot > Advanced Options > Startup Settings > Restart.
  • Press F4 or 4 to enable Safe Mode.

Once in Safe Mode:

  • Check if the desktop loads normally.
  • If yes, the issue is likely caused by a startup program, driver, or recent update.

3. Check for Problematic Startup Programs

A corrupted or misbehaving app launching at startup can cause the black screen.

In Safe Mode:

  • Press Ctrl Shift Esc to open Task Manager.
  • Go to the Startup tab.
  • Disable all startup items (especially third-party apps like antivirus, GPU utilities, or shell extensions).
  • Restart normally and see if the desktop loads.

If it works, re-enable startup items one by one to identify the culprit.


4. Update or Roll Back Graphics Drivers

Outdated, corrupt, or incompatible graphics drivers are a frequent cause.

In Safe Mode:

  • Press Win XDevice Manager.
  • Expand Display adapters.
  • Right-click your GPU → Update driverSearch automatically.
  • If already updated, try Roll back driver (if available).
  • Alternatively, visit your GPU manufacturer’s website (NVIDIA, AMD, Intel) and download the latest driver.

After updating, restart in normal mode.


5. Run System File Checker (SFC) and DISM

Corrupted system files can cause the shell (explorer.exe) to fail.

In Safe Mode:

  • Open Command Prompt as Administrator:
    • Press Win XTerminal (Admin) or Command Prompt (Admin).
  • Run this command:
    sfc /scannow
  • After it finishes, run:
    DISM /Online /Cleanup-Image /RestoreHealth
  • Restart your PC.

These tools repair missing or corrupted Windows system files.


6. Create a New User Profile

Sometimes, the issue is tied to a corrupted user profile.

Steps:

  • In Safe Mode, open Command Prompt as Admin.
  • Run:
    net user NewUser /add
  • Then:
    net localgroup administrators NewUser /add
  • Restart and log in with the new account.
  • If the desktop loads fine, your original profile is damaged.

You can then migrate your files to the new account.


7. Undo Recent Changes or Updates

If the problem started after:

  • A Windows update
  • Installing new software
  • Changing display settings

Try:

  • Uninstalling recent updates:
    Settings → Update & Security → View update history → Uninstall updates.
  • System Restore:
    Use a restore point from before the issue began (if enabled).

Summary

Most black screen with cursor issues stem from:

  • Explorer.exe crashes
  • Faulty drivers (especially GPU)
  • Conflicting startup apps
  • Corrupted user profiles or system files

Start with restarting explorer.exe, then move to Safe Mode for deeper fixes. Updating drivers and scanning for system corruption often resolves the issue.

Basically, it’s not usually serious — just annoying. With a bit of patience, you can get your desktop back without a full reset.

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