How to find your support inbox on the Facebook app
Jul 25, 2025 am 03:07 AMOpen the Facebook app and tap the menu icon, then go to your profile. 2. Scroll down to the Tools or More section and tap “Support Inbox” under Support. 3. If not visible, ensure you’ve contacted support before or submit a request via the Help Center to activate it—this inbox appears only after initiating a support case and allows you to view or reply to active and past requests.
If you're trying to find your support inbox on the Facebook app—maybe to check the status of a previous report, appeal, or get help with an account issue—you might be surprised that it’s not immediately obvious. Facebook doesn’t label it as a “support inbox” outright, but here’s how to locate it quickly.

1. Open the Facebook App and Go to Your Profile
Start by opening the Facebook app on your mobile device. Tap the three-line menu icon (?) in the top-right corner (on iPhone) or bottom-right (on some Android devices). From there, tap on your profile picture or name to go to your profile.
2. Scroll Down and Tap “Support Inbox”
Once you’re on your profile page, scroll all the way down through your posts and activity. Keep scrolling until you see a section labeled "Support" under the "Tools" or "More" category. Inside that section, look for “Support Inbox” and tap it.

?? Note: If you don’t see “Support Inbox” right away, it might be because you haven’t contacted Facebook support before. The inbox typically appears only after you’ve submitted a help request (e.g., reporting a post, appealing a ban, or requesting login help).
3. Check Your Active and Past Support Requests
Once inside the Support Inbox, you’ll see a list of your recent interactions with Facebook’s support team. This includes:

- Appeals for disabled accounts
- Reported content follow-ups
- Identity verification requests
- Login or password recovery issues
You can tap on any conversation to view details or reply if needed.
What to Do If You Don’t See the Support Inbox
If you can’t find the Support Inbox, try these steps:
- Make sure you’ve contacted support before — it usually doesn’t appear until you have an active or past case.
- Update the Facebook app — older versions may not show all menu options.
-
Use the Help Center as an alternative:
- Tap the menu (?)
- Search for “Help Center” or scroll to find it
- Use the search bar to type your issue and submit a request — this will create a ticket and should make the Support Inbox appear afterward
Basically, the Support Inbox is hidden but accessible once you know where to look. Just go to your profile, scroll down, and look for “Support Inbox” under the Tools section. If it’s not there yet, submitting a help request through the Help Center should activate it.
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