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Table of Contents
Check for third-party software conflicts
Clean the Explorer cache and restart its process
Update or rollback graphics card driver
System files are corrupt or need to be repaired
Home System Tutorial Windows Series Windows File Explorer not responding or crashing

Windows File Explorer not responding or crashing

Jul 24, 2025 am 02:27 AM
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File Explorer is unresponsive or crashed by the following methods: 1. Check for third-party software conflicts, disable the startup item, close the antivirus software, or uninstall the new software; 2. Clean the Explorer cache and restart its process, and execute it through the task manager or command prompt; 3. Update or roll back the graphics card driver to ensure driver compatibility; 4. Repair system files and run sfc /scannow and DISM commands. In most cases, the system can be restored to normal use without reinstalling it.

Windows File Explorer not responding or crashing

Windows File Explorer is unresponsive or crashed, which is actually quite common, especially when the system is updated, hardware driver conflicts or third-party software interference is more likely to occur. Although the problem is annoying, it can be solved in most cases through some regular operations.

Windows File Explorer not responding or crashing

Check for third-party software conflicts

In many cases, file explorer stuck or crashes is due to the installation of certain third-party software, such as antivirus software, optimization tools, cloud synchronization services (such as OneDrive third-party plug-ins), etc. They may conflict with the Explorer process.

You can try the following:

Windows File Explorer not responding or crashing
  • Go to the Task Manager > Startup tab and disable some non-essential boot items.
  • Temporarily turn off the antivirus software or cleaning tool to see if the problem is alleviated.
  • If you have recently installed new software, try uninstalling it to observe changes.

In particular, programs of Shell extension classes will be directly embedded in the Explorer, and once an error occurs, it will easily cause the entire Explorer to crash.


Clean the Explorer cache and restart its process

Sometimes the Explorer is just temporarily "stuck", and in this case it can be manually restarted to recover.

Windows File Explorer not responding or crashing

The steps are as follows:

  • Press Ctrl Shift Esc to open Task Manager.
  • Find the "Windows Explorer" item and right-click to select "Restart".
  • If this option is not found, you can find explorer.exe in the "Details" tab, and then restart after the process is finished and enter explorer.exe through "File" > "Run New Task".

In addition, you can try to clean up the icon cache and thumbnail cache, which may also cause Explorer to crash. You can run the following command via the command prompt:

 ie4uinit.exe -ClearIconCache

Or use third-party cache cleaning tools, such as CCleaner's system cache cleaning function.


Update or rollback graphics card driver

Graphics card driver incompatibility is also a common reason for Explorer crashes, especially when you have just updated your driver or replaced your graphics card.

You can do this:

  • Open Device Manager and find the Display Adapter.
  • Right-click the current graphics card driver and select "Update Driver".
  • If the update is invalid, you can try "rollback driver" back to the previous version.

The drivers of NVIDIA and AMD occasionally experience compatibility issues, especially in high DPI settings or multi-monitor environments. If you are not sure if it is a driver problem, you can try uninstalling the current driver and then install the official recommended version.


System files are corrupt or need to be repaired

If none of the above methods are useful, it may be that the system file is corrupted. At this time, you can use the system's own repair tools to check and repair.

Open a command prompt (administrator permissions) and run the following two commands:

 sfc /scannow
DISM /Online /Cleanup-Image /RestoreHealth

The former scans and repairs system files, while the latter is used to repair Windows images. These two commands may take a little time to complete. After completing them, try restarting the computer.


Basically, these common investigation directions are all about these common investigations. When encountering a resource manager crash, don’t rush to reinstall the system. Start with software conflicts, cache exceptions, and driver problems. Most of the situations can be solved.

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