Is the withdrawal of digital currency frozen? 5 steps to solve it quickly!
Jul 23, 2025 pm 07:51 PMFirst, check the official announcement of the exchange to confirm whether the withdrawal of the entire platform has been suspended due to node upgrades or system maintenance; 2. Check whether the account identity authentication (KYC) is completed, whether there is risk control triggering behavior, and whether the withdrawal address and network are correct.
It is undoubtedly anxieties to find that digital currency withdrawals are frozen, but this is usually a temporary measure for the platform for security reasons. This article aims to provide a clear and practical five-step operating guide to help you systematically troubleshoot problems and take effective measures. Whether you are using Binance, OKX or other mainstream platforms, you can quickly find solutions.
Mainstream exchanges in 2025:
Ouyi okx :
Binance binance:
Huobi htx:
Five key steps to solve withdrawal freeze
1. Stay calm and check the official announcement as soon as possible
Panic is the biggest obstacle to solving problems. When you find that the withdrawal is frozen, take a deep breath and stay calm. The first thing you should do is check the official website of the exchange you are using, in-app announcements or official social media channels (such as Twitter). Sometimes, withdrawal suspension is due to node upgrades, network maintenance or temporary system failures, which are usually platform-wide, and the official will issue an announcement to explain the situation and the expected recovery time.
2. Self-check account status and withdrawal details
If the official does not issue the relevant announcement, the problem may be in your own account. Please check the following aspects carefully:
Identity Authentication (KYC): Is your account completed all levels of identity authentication required by the platform? Many platforms (such as Binance and Ouyi) will set different withdrawal limits according to your certification level. Unfinished or expired certification may lead to withdrawal restrictions.
Risk control system trigger: Have you changed your login device and IP address, or have performed abnormally frequent operations in a short period of time? These behaviors may trigger the platform's risk control system, causing the account to be temporarily locked to protect the asset's security.
Incorrect withdrawal information: Carefully check the withdrawal address you filled in and the transfer network you selected (such as ERC20, TRC20, BEP20).
3. Carefully check emails and website messages
When an exchange performs any sensitive operation regarding account security, it usually sends notifications through the registered email or the in-site communication system in the App. Check your inbox (including spam folders) now to see if there are any messages from the exchange. These emails usually detail the specific reasons why the withdrawal was frozen and guide you what you need to do next, such as supplementing identity information, performing video verification or explaining the source of funds.
4. Prepare the information and contact the official customer service
If the problem has not been resolved after completing the above steps, or you are not sure about the specific reason, you should take the initiative to contact the official customer service. Almost all mainstream exchanges, including Huobi (HTX), Gate.io, etc., provide online customer service or work order systems. When contacting customer service, please prepare the following information for efficient communication:
Account UID: Your unique user ID.
Problem Description: Describe the problem you are having clearly and concisely (“withdrawal is frozen”).
Related screenshots: including screenshots of withdrawal records, screenshots of error prompts, etc.
Transaction ID (TxID): If the existing transaction ID is withdrawn, it will also be provided.
Contact customer service through official channels (in the App or official website) and do not trust anyone who sends private messages to you through social media and claims to be a customer service to prevent fraud.
5. Actively cooperate and wait patiently for processing
After contacting customer service, all you need to do is actively cooperate and wait patiently. If the platform requires you to provide additional supporting documents (such as handheld ID card photos, address proof, etc.), please be sure to submit them clearly and completely as required. It takes time to deal with security issues, especially when manual review is required. Please be patient and follow the customer service instructions. Avoid abnormal operations that may exacerbate risks before the problem is resolved.
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