Windows Hello face recognition issues and fixes
Jul 23, 2025 am 03:04 AMThe problem of Windows Hello face recognition can be solved by restarting the service, updating the driver, etc. If the recognition occasionally fails, you can restart the computer, restart the Windows Hello face recognition service, update or roll back the camera driver, or upgrade the system patches; if it is not recognized just after setting up, you need to confirm that the camera supports infrared recognition, keeps sufficient light and is facing the camera, cleans the lens and re-enter the face data; if the recognition slows down, you should close other camera applications, check access rights, check the registry configuration, and enable relevant modules in the BIOS.
Windows Hello's face recognition is indeed convenient, but you may encounter problems such as failure, slow speed or no setting when using it. Not only does this situation affect the user experience, it may also force people to return to the old path of entering passwords. In fact, many problems have corresponding solutions. Here are some common situations and solutions.

Face recognition occasionally fails, and is it going to be better after restarting?
This may be a temporary error in the system components or a minor problem with the camera driver. A common manifestation is that when scanning the face, it is always prompted to "recognition failed" or the verification interface simply does not pop up.
You can try these operations:

- Try again after restarting the computer to see if it returns to normal
- Find Windows Hello Face Authentication Service in "Task Manager" and right-click to restart the service
- Update or rollback camera driver: Open Device Manager → Camera → Right-click your infrared/face recognition camera → Update or rollback driver
If this is often the case, you can consider updating the system to the latest version, and Microsoft sometimes fixes this type of problem in patches.
Face recognition has just been set up, but it can't be recognized immediately?
This situation is more common when setting up Windows Hello facial recognition for the first time. Although the setting is successful, it cannot be recognized once the lock screen comes back. The reasons may be insufficient light, wrong facial angle, or the hardware does not support some functions.

We recommend that you check the following points:
- Make sure to use a camera that supports infrared recognition (ordinary cameras are easily disturbed by ambient light)
- Keep your face facing the camera when setting, with plenty of light but don't backlight
- Clean the camera surface to avoid dust occlusion affecting identification
- Re-enter the face data in the settings to ensure complete collection
If you are not sure whether your camera supports infrared recognition, you can check the camera model in the device manager and then check the parameters on the official website.
Face recognition is slowing down. Is there any optimization method?
Sometimes the recognition process becomes particularly slow, especially when it is just turned on or woken up. In addition to hardware performance factors, there are several adjustments at the software level.
You can try:
- Close other camera applications running in the background to avoid resource conflicts
- Confirm that Windows Hello has permission to access the camera in "Settings → Privacy → Camera"
- Enter the Registry Editor (make careful operation), find
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Biometrics
, check whether there are any misconfigurations that affect the recognition speed
In addition, it is also necessary to confirm that the facial recognition-related module is on in the BIOS, and some notebooks are turned off by default.
Basically, these common problems and solutions are all about them. Many people's first reaction when encountering problems is to reinstall the system. In fact, most of the time, it is just a small fault. You can restore normal use with a slight adjustment.
The above is the detailed content of Windows Hello face recognition issues and fixes. For more information, please follow other related articles on the PHP Chinese website!

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