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Table of Contents
1. Check Your Network and App Version
2. Confirm Your Phone Number or Email Is Correct
3. Try Alternative Verification Methods
4. Wait and Retry (or Contact Support)
Home Software Tutorial Mobile Application WeChat verification not working, what to do?

WeChat verification not working, what to do?

Jul 05, 2025 am 12:20 AM

If WeChat verification fails, you can check the network and application versions in turn, confirm that the mobile phone number or email address is correct, try other verification methods, wait or contact customer service. First, make sure to use the latest version of WeChat and the network is stable, check the country code and information, try to switch Wi-Fi or mobile data, close and restart the application; second, confirm that the bound mobile phone number or email address can still receive verification codes; second, choose manual verification methods such as email verification, associated account or uploading ID card; finally, if the problem continues, wait for several hours to one day and try again, or prepare registration information and error prompts to contact WeChat customer service to solve it.

WeChat verification not working, what to do?

If your WeChat verification isn't working, you're probably stuck trying to confirm your account or regain access. It can be frustrating, especially if you rely on WeChat for communication or business. The good news is, most issues can be resolved by checking a few key areas and following the right steps.

WeChat verification not working, what to do?

1. Check Your Network and App Version

A surprise number of verification problems come down to basic connectivity or outdated software. Make sure:

WeChat verification not working, what to do?
  • You're using the latest version of WeChat (check in your app store)
  • Your internet connection is stable — try switching between Wi-Fi and mobile data
  • If you're abroad, some features may be limited depending on your region

Sometimes just closing and reopening the app after updating can resolve glitches.

2. Confirm Your Phone Number or Email Is Correct

WeChat uses your phone number or email as the main way to verify identity. Double-check:

WeChat verification not working, what to do?
  • That the country code matches your number (eg, 86 for China)
  • There are no typos in the email address or number you entered
  • You still have access to that number or inbox

If you've changed numbers and can't receive codes anymore, this could explain why verification keeps failing.

3. Try Alternative Verification Methods

If SMS isn't working, don't just keep hitting “Resend.” instead, look for other options:

  • Some accounts offer email verification alongside SMS
  • If you've linked social media or other accounts, those might help confirm your identity
  • On the login page, there's often an option to appeal or manually verify through support

You might need to upload a photo of your ID or provide additional details, so have that ready.

4. Wait and Retry (or Contact Support)

Sometimes the system has temporary issues. Give it:

  • At least a few hours before trying again
  • A full day if you suspect a server-side problem

If nothing works after multiple attempts, consider reaching out to WeChat support . Be prepared with your registered info and any error messages you received.


Basically, start with the basics — network, app, contact info — then explore alternative methods before escalating. It's usually not a permanent issue, but getting verified again can take a little patience.

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