Comcast Contour remote control cannot be used with set-top box

Comcast is a well-known cable service provider, and it also offers a set-top box that you can use with your TV to watch streaming videos and download apps. Like other TV-related devices, Comcast also has a remote control. However, in some cases, the Comcast remote stops working and there are problems such as the Comcast remote's volume is not working and the channel is not switched.

This guide will show you the causes and solutions for the Comcast remote to not work. Without further ado, let's try it one by one.

How to fix the Comcast remote not working?

Method 1: Install the battery correctly

The battery may be completely exhausted, so try buying a new pair of batteries and installing them correctly. If the Comcast Contour remote still doesn't work after the new battery is installed correctly, you can try the next solution.

Method 2: Make sure the remote control is paired with your Comcast device

You must make sure your remote is paired with your Comcast set-top box, receiver and TV. If you are using a receiver from a home theater system, the Comcast remote needs to be paired with it as well as your TV.

Method 3: Restart your TV and Comcast Set-top Box

Your TV and Comcast set-top box have a computer built in, and there may be some problems with the computer code. In this case, turning off your Comcast set-top box and TV and unplugging the power cord is a good choice. After all devices are turned off, re-insert the power cord and restart the device to check for improvements.

Method 4: Remove obstacles between devices

Certain buttons on the Comcast remote, such as the volume button and the power button, work through infrared signals. Therefore, you should make sure there are no obstacles between the remote control, TV and Comcast set-top box. The distance between Comcast set-top box and the TV must be about 10 feet. If there is anything between them, the signal may be blocked. So try to remove the excess obstacles.

Method 5: Make sure your Comcast remote is compatible

If you purchase a Comcast remote from a third-party store, it may be incompatible with the receiver. Make sure your remote control model is correct before purchasing from a retailer.

Method 6: Order a new remote control

If the Comcast Contour remote still doesn't work, it's very likely that your remote's electronics are malfunctioning. You can order a new remote by visiting Comcast's official website.

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