We will explain the causes and solutions for the "client-side exception occurred" error that occurs while using ChatGPT. For users who cannot use ChatGPT due to this error, we will explain in an easy-to-understand manner the solution to browser cache, cookies, network connections, browser compatibility, account settings, excessive requests, device issues, and solutions.

Error screen (Japanese)

This error message "A client-side exception occurred" indicates a user-side problem. A "client" refers to the users who use ChatGPT. In English, it is "Application error: a client-side exception has occurred (see the browser console for more information)."

Error screen (English)

Causes and solutions for errors

The main causes of this error are as follows:

1. Browser Cache and Cookies

An error may occur due to an outdated or corrupted cache or cookies.

• Solution: Delete your browser cache and cookies. For instructions on how to delete caches for Chrome, Edge, Safari, and Firefox, please refer to the help of each browser.

2. Network connectivity issues

Communication errors can occur due to unstable Internet connections or blocked ports.

• Solution: Check your internet connection and try restarting your router or modem. If you are using Wi-Fi connection, it is also effective to try connecting a LAN cable. If you are using a VPN, temporarily disable it and check.

3. Browser compatibility

The browser you are using may be incompatible with ChatGPT or an older version.

• Solution: Try a different browser (Chrome, Firefox, Edge, etc.). Also, make sure that the browser you are using is the latest version and update it. Opening ChatGPT in Private Mode or incognito window is another effective way.

Using ChatGPT in Private Mode

4. Account Settings Issues

There may be an error in your account information or a problem with your two-step verification settings.

• Solution: Check your login information and reset your password if necessary. Please also check the two-step authentication settings. It is also effective to log out and log in again.

How to log out

5. Excessive requests

Sending large numbers of requests in a short amount of time can cause the server to temporarily block. This may be caused by long text input.

• Solution: If you want to enter a long sentence, divide it into short segments and enter it. Please try again later.

6. Device Issues

An error may occur due to a lack of memory on your mobile device.

• Solution: Clear your mobile browser cache and cookies. It is also effective to use a dedicated ChatGPT app. It's also a good idea to try it on a different device (such as a PC).

ChatGPT App (Google Play)

ChatGPT App (App Store)

summary

The "Client-side exception occurred" error can be caused by a variety of user issues. Try the solutions mentioned above and try to solve the problem. If that doesn't work, we recommend contacting ChatGPT support or submitting feedback.

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