Remote Desktop Connection Error: Solution to "Remote Desktop Cannot Verify the Identity of the Remote Computer"

You may use the Windows Remote Desktop Tool to connect to a computer in another environment. However, you may encounter errors when connecting to remote desktops, such as the remote desktop failing to verify the identity of the remote computer. You can read this article to resolve this error.

Windows Remote Desktop allows you to access the desktop remotely, increasing productivity and eliminating space constraints. However, an error may prevent you from successfully connecting to a remote computer. Many people have reported that there is a “remote desktop cannot verify the identity of the remote computer” error due to the time and date differences between your computer and the remote computer. To resolve this issue and access the remote desktop, read and try the following workaround.

Method 1: Synchronize time and date settings

As the error message shows, different time and date settings may cause the remote desktop connection to fail. You need to make sure the time and date are consistent on both local and remote computers. Go to Windows Settings to change the time and date and try to reconnect.

Method 2: Verify DNS settings

DNS (Domain Name System) is used to convert domain names to IP addresses, making it easier for you to access the website. When you try to access a website or connect to a remote computer, the host computer checks DNS for an IP address. Therefore, if the DNS server does not work properly, an RDP error occurs. The following steps tell you how to check DNS settings.

Step 1: Right-click the Windows icon in the lower left corner and select "Windows PowerShell (Admin)."

Step 2: Type nslookup server_name DNSServername and press Enter to run this command. You need to change server_name and DNSServername to the correct credentials.

If the command does not respond, you should consider whether the DNS server is running properly or change the DNS server address.

Additionally, if you have physical access to a remote computer, you should check if the remote computer contains multiple network adapters. Due to a network adapter failure, a remote desktop may experience an error that cannot verify identity. You can clear unnecessary adapters and connect the correct adapters to see if this error is resolved.

Method 3: Configure the remote desktop security layer

The security layer ensures secure communication between the host computer and the remote computer. If this policy is enabled, the host computer will not be authenticated, which may help resolve this issue.

Step 1: Press Win R to open the "Run" window.

Step 2: Type gpedit.msc and press Enter to open the local Group Policy Editor.

Step 3: Navigate to Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Security . On the right panel, locate and double-click the policy to require a specific security layer for remote (RDP) connections .

Step 4: Select Enabled and select RDP in the Security Layer section.

Step 5: Click Apply > OK .

Method 4: Check the latest Windows updates

In some cases, this RDP error is caused by Windows updates. If this error occurs after you update Windows, you can try uninstalling Windows Update. Some updates are incompatible with the current or modified settings, resulting in various problems.

Summarize

This is about how to fix "cannot verify the identity of a remote computer". I hope the above four methods can give you some inspiration.

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