You can access a wide variety of apps and games through the Microsoft Store for use on your Windows device. However, you might run into issues such as the "Microsoft Store needs to be online" error, which prevents you from downloading or updating apps. To resolve this and continue using the Store smoothly, follow the troubleshooting steps outlined below by MiniTool Software.

Are You Facing the “Microsoft Store Needs to Be Online” Error?

Downloading apps and games from the Microsoft Store is generally secure. Yet, users may experience various problems — for instance, the Store failing to open or display content. If you're dealing with a non-functional Store, check out this guide: Windows 10 Store Not Working? Here Are 4 Useful Methods. Other common errors include codes like 0x80131505, 0x803fb005, and 0x80073D05.

Another frequent issue is seeing an error message that says:

Check your connection
Microsoft Store needs to be online. It looks like you’re not.

This article provides several fixes to resolve this specific problem. Since the root cause may vary, try each solution in order until the issue is resolved.

Note: The Microsoft Store requires a stable and active internet connection to function. The error itself prompts you to verify your network status, so first ensure your internet is working properly.

How to Fix “Microsoft Store Needs to Be Online” Error

1. Use System File Checker (SFC)
2. Run the Windows App Troubleshooter
3. Reset the Microsoft Store
4. Set Up a New Microsoft Account

Solution 1: Run System File Checker (SFC)

If your internet connection is stable but the Store still shows an offline error, corrupted system files might be the culprit. Use the SFC tool to scan and repair them.

1. Open Command Prompt as an administrator.
2. Type the command sfc /scannow and press Enter.
3. After the scan completes, run the following DISM commands one at a time, pressing Enter after each:
   Dism /Online /Cleanup-Image /CheckHealth
   Dism /Online /Cleanup-Image /ScanHealth
   DISM /Online /Cleanup-Image /RestoreHealth

These commands help repair the Windows image and can resolve underlying system issues affecting the Store.

Solution 2: Use the Windows Store Apps Troubleshooter

Windows includes a built-in troubleshooter for Store apps that can automatically detect and fix common issues.

1. Click Start, then go to Settings > Update & Security > Troubleshoot.
2. Scroll down and select Windows Store Apps.
3. Click Run the troubleshooter and follow the on-screen instructions to fix any detected problems.

Solution 3: Reset the Microsoft Store

Clearing the Store’s cache may resolve connectivity-related glitches.

1. Press Win R to open the Run dialog.
2. Type wsreset.exe and press Enter.
3. Wait for the reset process to complete, then restart your computer.

This command clears the Store cache and reloads the interface, often fixing loading and connection errors.

Solution 4: Create a New Microsoft Account

If previous methods fail, the issue might be linked to your Microsoft account. Creating a new account can help determine if the problem is account-specific.

1. Press Win I to open Settings.
2. Navigate to Accounts > Family & other users.
3. Follow the on-screen prompts to create a new user account.
4. Sign in with the new account and test the Microsoft Store.

Check if the “needs to be online” error still appears after switching accounts.

Bonus Tip: Recover Accidentally Deleted Files

While troubleshooting system issues, you might unintentionally delete important files. In such cases, MiniTool Power Data Recovery — a free data recovery tool — can help retrieve lost data.

The software offers a trial version that lets you scan drives and preview recoverable files. If your files are found, upgrading to the full version allows complete, unrestricted recovery.

We hope these solutions help you fix the Microsoft Store online error. If you continue experiencing issues or have questions, feel free to share them in the comments below.

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