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Table of Contents
1. Check and switch network connections
2. Clear the cached data of Jinjiang App
3. Update Jinjiang App to the latest version
4. Restart the device and try again
5. Contact Jinjiang official customer service for feedback issues
Home Software Tutorial Mobile Application Why some chapters of Jinjiang app cannot be loaded_Solutions for failing to load chapters of Jinjiang app

Why some chapters of Jinjiang app cannot be loaded_Solutions for failing to load chapters of Jinjiang app

Sep 26, 2025 am 11:54 AM
app iphone ios wi-fi Solution Why ios 18

First check the network connection, switch Wi-Fi or cellular data; secondly clear the app cache; update the Jinjiang App to the latest version; restart the device; if the problem remains, contact the official customer service to feedback the chapter loading failure.

Why some chapters of Jinjiang app cannot be loaded_Solutions for failing to load chapters of Jinjiang app

If you are using the Jinjiang Literature City App to read novels, you encounter some chapter content that cannot load normally, this is usually related to network connections, application caches, or software versions. Such problems will interrupt your reading experience and need to be resolved through a series of troubleshooting steps.

This article runs: iPhone 15 Pro, iOS 18

1. Check and switch network connections

Unstable network signals or restricted access to some content on the current network are common reasons for chapter loading failures. Switching the network environment can bypass temporary connection failures.

1. Enter the phone settings and turn off the currently used Wi-Fi or cellular data.

2. Turn on another network mode, such as switching from Wi-Fi to cellular data, or connecting to another stable Wi-Fi network.

3. Reopen the Jinjiang App and try to load the previous failed chapters.

4. If it loads successfully, it means there is a problem with the original network. It is recommended to use a more stable network environment in the future.

2. Clear the cached data of Jinjiang App

Long-term use of the app will accumulate a large number of cache files, and some damaged caches may cause abnormal reading of chapter content. Clearing the cache can restore the application's normal read function.

1. Open the phone settings and find the "Apps" or "App Management" options.

2. Select the "Jinjiang Literature City" app in the application list.

3. Click the "Storage" option and select "Clear Cache".

Note: Do not click "Clear Data" to avoid losing bookshelf and reading history .

4. Restart the Jinjiang App and try to load the chapters again.

3. Update Jinjiang App to the latest version

Older versions of the app may have known loading defects or incompatible with the server protocol. Update to the latest version to fix such failures.

1. Open the App Store and search for "Jinjiang Literature City".

2. Check whether there are any updates available. If so, click the "Update" button.

3. After the download and installation are completed, start the App and log in to the account.

4. Go to the previous chapter that failed to load and confirm whether it is restored to normal.

Tip: Regular checks for updates can help avoid similar issues .

4. Restart the device and try again

The long-term operation of the device may lead to memory resources shortage or background process conflicts, affecting the normal network request of the App. Restarting the device can free up system resources.

1. Press and hold the power button on the side of the phone to slide to perform the power shutdown operation.

2. After waiting for 30 seconds, press and hold the power button again to turn on the power.

3. After unlocking the phone, open the Jinjiang App directly.

4. Enter the novel chapter page and test whether the loading function is restored.

5. Contact Jinjiang official customer service for feedback issues

If all the above methods are invalid, it may be an abnormal section data or an account permission problem. At this time, the fault report must be submitted through the official channel.

1. Open the Jinjiang App, enter the "My" page, and look for the "Help Center" or "Contact Customer Service" entrance.

2. Select "Feedback" or "Online Customer Service" to describe the problem of chapter loading failures you encountered.

3. Provide specific information, including the novel name, chapter number, error screenshots and network environment.

4. Wait for customer service to reply after submitting and follow the instructions to proceed with the next step.

Official customer service hotline: 400-870-5552, supports 7*24-hour service .

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