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Table of Contents
1. Check for Obstructions and Clean the TrueDepth Camera
2. Restart Your iPhone
3. Ensure Your Face Is Properly Positioned
4. Re-Enroll Your Face in Face ID
5. Check for iOS Updates
6. Reset All Settings
7. Contact Apple Support or Visit an Apple Store
Home Computer Tutorials Troubleshooting Face ID Not Working on iPhone [7 Troubleshooting Steps]

Face ID Not Working on iPhone [7 Troubleshooting Steps]

Sep 18, 2025 am 07:08 AM
iphone face id

If Face ID isn't working, try these steps: 1. Clean the TrueDepth camera. 2. Restart your iPhone. 3. Ensure proper face positioning and lighting. 4. Re-enroll your face. 5. Update iOS. 6. Reset all settings. 7. Contact Apple Support if issues persist.

Face ID Not Working on iPhone [7 Troubleshooting Steps]

If Face ID isn't working on your iPhone, it may be due to software glitches, camera obstruction, or hardware issues. Here are several steps to help restore its functionality:

The operating environment of this tutorial: iPhone 15 Pro, iOS 18

1. Check for Obstructions and Clean the TrueDepth Camera

Dirt, smudges, or screen protectors can block the TrueDepth camera system, preventing Face ID from scanning your face properly. Ensuring the sensor area is clean is a crucial first step.

  • Power off your iPhone to avoid accidental touches.
  • Gently wipe the front camera area with a clean, soft, lint-free cloth.
  • Avoid using liquids or abrasive cleaners directly on the sensor.
  • Ensure no screen protector is covering the sensor improperly.

Make sure the entire notch area is free of debris and fingerprints.

2. Restart Your iPhone

A simple restart can resolve temporary software glitches that may interfere with Face ID. This refreshes the system processes and can restore normal sensor operation.

  • Press and hold the side button and either volume button until the power slider appears.
  • Drag the slider to turn off the device.
  • After it powers down, press and hold the side button again until the Apple logo appears.

Wait for the device to fully reboot before testing Face ID again.

3. Ensure Your Face Is Properly Positioned

Face ID relies on specific facial positioning and lighting. Holding the phone too far, at an angle, or in low light can prevent recognition.

  • Hold your iPhone at eye level, about 10–20 inches from your face.
  • Make sure your eyes, nose, and mouth are clearly visible and not covered.
  • Avoid using Face ID in complete darkness or under harsh backlighting.

Position your face within the on-screen animation frame during setup or use.

4. Re-Enroll Your Face in Face ID

Re-adding your face can fix recognition issues caused by changes in appearance or corrupted facial data.

  • Go to Settings > Face ID & Passcode.
  • Tap Set Up Face ID to remove the existing face data.
  • Follow the on-screen instructions to scan your face slowly and completely.

Perform the scan in a well-lit environment with no obstructions.

5. Check for iOS Updates

Apple frequently releases updates that fix bugs related to Face ID and improve facial recognition accuracy.

  • Navigate to Settings > General > Software Update.
  • If an update is available, download and install it over Wi-Fi.
  • Follow the prompts and allow the device to restart if needed.

Install the latest iOS version to ensure optimal Face ID performance.

6. Reset All Settings

If Face ID still fails, resetting system settings can resolve configuration conflicts without deleting personal data.

  • Go to Settings > General > Transfer or Reset iPhone.
  • Select Reset > Reset All Settings.
  • Enter your passcode and confirm the reset.
  • Reconfigure Face ID after the reset completes.

This will not erase media or apps but will reset Wi-Fi, wallpaper, and privacy settings.

7. Contact Apple Support or Visit an Apple Store

If none of the above steps work, there may be a hardware issue with the TrueDepth camera system that requires professional service.

  • Use the Apple Support app or visit support.apple.com.
  • Run the iPhone Diagnostics tool through Settings to check for hardware faults.
  • Schedule a Genius Bar appointment if a hardware malfunction is detected.

Do not attempt third-party repairs, as they may permanently disable Face ID.

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