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Home Software Tutorial Mobile Application Facebook password reset not working

Facebook password reset not working

Aug 01, 2025 am 04:14 AM

Check your internet connection, switch networks, clear browser data, or try a different browser or device. 2. Use the correct recovery method via email, phone, or trusted contacts at facebook.com/login/identify and ensure access to the selected method. 3. Common issues include expired reset links, incorrect code entry, account restrictions, or too many attempts—wait 15–30 minutes if blocked. 4. Try resetting via the Facebook app or m.facebook.com for a more reliable mobile experience. 5. If all else fails, visit the Facebook Help Center, search for password reset issues, and submit an ID verification form if needed, using a government-issued ID matching your account name—resolution may take several days but persistence with updated information usually resolves the issue.

Facebook password reset not working

If you're having trouble resetting your Facebook password, you're not alone—this is a common issue that can happen for several reasons. Here’s a clear breakdown of what might be going wrong and how to fix it.

Facebook password reset not working

1. Check Your Internet Connection and Browser

Sometimes the problem isn’t with Facebook—it’s with your device or connection.

  • Try switching from Wi-Fi to mobile data (or vice versa).
  • Clear your browser cache and cookies, or try a different browser (like Chrome, Firefox, or Safari).
  • Disable browser extensions (especially ad blockers or privacy tools) that might interfere with the reset page.

Tip: Try accessing Facebook from a different device if possible—this helps determine if the issue is device-specific.

Facebook password reset not working

2. Make Sure You're Using the Correct Account Recovery Method

Facebook offers multiple ways to reset your password: via email, phone number, or trusted contacts.

  • Go to facebook.com/login/identify and enter your email, phone number, or name.
  • Select the correct account when prompted.
  • Choose the recovery option you have access to:
    • Email: Check your inbox (and spam folder) for the password reset link.
    • Phone: Look for the 6-digit code sent via SMS.
    • Trusted Contacts: If set up, you can ask friends to help you regain access.

If none of the options appear, it could mean Facebook doesn’t have up-to-date contact info for your account.

Facebook password reset not working

3. Common Reasons the Reset Fails

Even if you follow the steps, things can still go wrong.

  • Reset link expired: The password reset link only works for a short time (usually 1 hour). Request a new one.
  • Incorrect code entry: Double-check the 6-digit code from SMS or email.
  • Account disabled or restricted: If Facebook detected suspicious activity, your account might be temporarily locked. You’ll need to go through an identity verification process.
  • Too many attempts: If you’ve tried too many times, Facebook may temporarily block further resets. Wait 15–30 minutes and try again.

4. Try the Facebook App or Mobile Site

Sometimes the desktop website has issues, but the mobile version works better.

  • Open the Facebook app and tap “Forgot Password?” on the login screen.
  • Or visit m.facebook.com from your phone’s browser and go through recovery there.

The mobile interface often loads faster and handles verification more smoothly.


5. Contact Facebook Support (Limited Options)

Facebook doesn’t offer live chat or phone support for personal accounts, but you can report the issue:

  • Go to the Facebook Help Center
  • Search for “Can’t reset password” and use the troubleshooting tools
  • If you’re unable to verify your identity, submit an ID verification form (Facebook may ask for a photo of your ID)

Note: This process can take several days. Use a government-issued ID that matches your account name.


If nothing works, it might be worth checking if your account was hacked or permanently disabled. In such cases, rebuilding access takes time and patience.

Basically, keep trying the recovery steps with updated contact info, clear your browser, and use a mobile device if the desktop isn’t working. It’s frustrating, but most issues resolve with repeated, careful attempts.

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