Opening the desktop version of OneNote via the web version isn't supported and may trigger the error “Notebook doesn’t exist or you don’t have permission to open it,” along with an inability to sign in to OneDrive from within OneNote. For solutions, refer to this guide from MiniTool.

When this problem arises, you're typically asked to enter your OneDrive login details. However, numerous users have reported that even with correct credentials, the login fails—the Sign-in button causes the window to close without logging in, leaving OneDrive inaccessible.

How to Fix – Unable to Sign In to OneDrive from OneNote?

If you're unable to log in to OneDrive directly from OneNote, the following troubleshooting methods should help resolve the issue.

Method 1: Upgrade Internet Explorer to Version 11

OneNote often encounters issues on systems without Internet Explorer 11. Installing IE 11 may fix the login problem. Follow these steps:

Note: Newer versions of Windows include Internet Explorer 11 by default, but this doesn’t apply to Windows 7 or earlier versions.

Step 1: Visit the official Microsoft website.

Step 2: Download the correct version of Internet Explorer 11 based on your system’s language and architecture.

Step 3: Run the downloaded installer and follow the on-screen instructions to complete setup.

Step 4: Reboot your computer.

Check if the issue is resolved. If not, proceed to Method 2.

Method 2: Reset OneNote via System Settings

This approach involves resetting the OneNote app through Windows Settings and is applicable only to Windows 10. Here’s how:

Step 1: Simultaneously press the Windows and R keys to launch the Run dialog. Enter ms-settings:appsfeatures and press OK.

Step 2: Locate OneNote under the Apps & features section. Click on it, then select Advanced options.

Step 3: Click the Reset button and wait for the process to complete.

After resetting, reopen OneNote and re-enter your account information. You should now be able to sign in and access OneDrive. If the problem persists, try Method 3.

Method 3: Add UseOnlineContent Value Using Registry Editor

The final solution involves manually adding a registry entry called UseOnlineContent. Follow these steps:

Step 1: Press Windows R, type regedit, and click OK to open the Registry Editor.

Step 2: Go to the following location:
HKEY_CURRENT_USER \ Software \ Microsoft \ Office \ 14.0 (or 15.0 or 16.0) \ Common \ Internet.

Tip: The number (14.0, 15.0, 16.0) corresponds to your Office version—16.0 for Office 2016/365, 15.0 for Office 2013, and 14.0 for Office 2010.

Step 3: Right-click in the right pane, choose New > DWORD (32-bit) Value.

Step 4: Name the new value UseOnlineContent and press Enter.

Step 5: Double-click the UseOnlineContent entry, set the base to Hexadecimal, and assign the value 1. Click OK to confirm.

Close the Registry Editor and restart your computer to apply the changes.

Final Thoughts

Several effective fixes exist for the “can’t log into OneDrive from OneNote” error. Try each method in sequence until the issue is resolved.

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